I would say this is just an average hotel. Frendly staff, beds need an upgrade

I would say this is just an average hotel. Frendly staff, beds need an upgrade

Towels and sheets had stains on it. Front desk wasn’t helpful, they were so careless. Walls are paper thin you can people just walking, food was HORRIBLE. There was nothing good about this place. I will never return to this place.

Towels and sheets had stains on it. Front desk wasn’t helpful, they were so careless. Walls are paper thin you can people just walking, food was HORRIBLE. There was nothing good about this place. I will never return to this place.

I did not like the membership tours . They made promises for discounts on excursions if we took the 1 hour presentation and free taxi ride to the airport when checking out . The excursion discounts were great but they did not honor the free taxi to the airport

I did not like the membership tours . They made promises for discounts on excursions if we took the 1 hour presentation and free taxi ride to the airport when checking out . The excursion discounts were great but they did not honor the free taxi to the airport

V good service

V good service

Staff members were amazing very friendly

Will not come here again. Drinks super watered down. Same food day after day and did not taste good. Says all inclusive but had to pay for room service. Tried to order water and they did not want to bring up unless I traded for another drink in my mini bar. Closed down some of the pools so my kids did not get to enjoy.

Staff members were amazing very friendly

Will not come here again. Drinks super watered down. Same food day after day and did not taste good. Says all inclusive but had to pay for room service. Tried to order water and they did not want to bring up unless I traded for another drink in my mini bar. Closed down some of the pools so my kids did not get to enjoy.

Good food, average facilities.

Good food, average facilities.

Staff were respectful

Staff were respectful

Recomendable

Recomendable

It’s a small resort, but nicely done. Rooms are clean, new, and water pressure was good for us ladies with lots of hair. Pool is small but clean and nice. Ocean is very rocky, bring water shoes. Two restaurants, 1 buffet and 1 a la carte. Good food. Even though it was blistering hot I had soup daily and loved them. Must try the Pozole. Majority of the guests were Mexican (we visited in August). Staff very welcoming and attentive. BUT: it’s much smaller than you expect. That’s actually not a knock. It’s quaint and cute. But if you expecting it to be like a huge Riu or Barcelo, it’s not. Like I said, small pool. The activities guys is awesome, gets the guests motivated. The nightly entertainment in the small lobby was fantastic (I love salsa dancing, lots of opportunities to dance!). Malecon is a short walk away and worth it- tip: go early in the morning before the vendors arrive and before the heat starts. All in all it was a great trip. Oh, another hint: everyone wanted the buffet for breakfast and so the line was quite long. But the ocean front restaurant is also open and honestly, who wants to eat inside versus on a balcony over looking the ocean and feeling the ocean breeze while you sip coffee and eat your personalized omelette??? Not this chica! Go to the ocean front a la carte restaurant for breakfast!!! You will have a great time. Just be prepared for a small resort, that’s all.

It’s a small resort, but nicely done. Rooms are clean, new, and water pressure was good for us ladies with lots of hair. Pool is small but clean and nice. Ocean is very rocky, bring water shoes. Two restaurants, 1 buffet and 1 a la carte. Good food. Even though it was blistering hot I had soup daily and loved them. Must try the Pozole. Majority of the guests were Mexican (we visited in August). Staff very welcoming and attentive. BUT: it’s much smaller than you expect. That’s actually not a knock. It’s quaint and cute. But if you expecting it to be like a huge Riu or Barcelo, it’s not. Like I said, small pool. The activities guys is awesome, gets the guests motivated. The nightly entertainment in the small lobby was fantastic (I love salsa dancing, lots of opportunities to dance!). Malecon is a short walk away and worth it- tip: go early in the morning before the vendors arrive and before the heat starts. All in all it was a great trip. Oh, another hint: everyone wanted the buffet for breakfast and so the line was quite long. But the ocean front restaurant is also open and honestly, who wants to eat inside versus on a balcony over looking the ocean and feeling the ocean breeze while you sip coffee and eat your personalized omelette??? Not this chica! Go to the ocean front a la carte restaurant for breakfast!!! You will have a great time. Just be prepared for a small resort, that’s all.

The staff was very friendly and helpful, the food was really good and everyday you have different options so you don’t get tired. The entertaining was beautiful, the musicians and singers were excellent. It is very well located, you can walk to many places. I would definitely go back 👍👍

The staff was very friendly and helpful, the food was really good and everyday you have different options so you don’t get tired. The entertaining was beautiful, the musicians and singers were excellent. It is very well located, you can walk to many places. I would definitely go back 👍👍

Good time, small resort

Good time, small resort

The food was delicious & the pool !

Pools & food

The food was delicious & the pool !

Pools & food

Pros pool staff are great Thursday Mexican Fiesta food/concept great Walkable to restaurants and malecon Maid staff great Cons Front desk needs customer service training Front desk needs to smile Timeshare people need to ask 1X. We were approached at least 1X a day. Unacceptable Food quality is poor Drink quality is poor Sky bar drinks are poor Overall Won’t be back. Poor food/drink quality. Way too expensive given the quality. We had a good time but we thought it would be better quality. Should have spent less and probably gotten jest as good of quality. Very disappointing

Pros pool staff are great Thursday Mexican Fiesta food/concept great Walkable to restaurants and malecon Maid staff great Cons Front desk needs customer service training Front desk needs to smile Timeshare people need to ask 1X. We were approached at least 1X a day. Unacceptable Food quality is poor Drink quality is poor Sky bar drinks are poor Overall Won’t be back. Poor food/drink quality. Way too expensive given the quality. We had a good time but we thought it would be better quality. Should have spent less and probably gotten jest as good of quality. Very disappointing

This resort is lovely and located perfectly; you can walk along the beach or through the city all the way to the Malecon and to the pier at Playa de Los Muertos. The beach is beautiful (but quite rocky) and overall facilities are very nice. Staff was very friendly (especially servers and barmen). The food is also very good, and there are many other dining options nearby if you want to go out for food. However, the housekeeping was very slow; on multiple days our room would not be cleaned all morning and we had to go to the front desk to ask them to clean it (and then it was only cleaned near 3-4 pm). The hotel also only provided two 500 mL water bottles per room, and when we asked for more, they said we had to trade our coke/soda for more water, which was very strange and bizarre, so we would just go to the bar to get water. Also, if you wake up later, be prepared to stand in line to the buffet for breakfast. They don't let very many people in at once, so try to get there around 9 or earlier if you can. Other than these small nuances, we had an amazing stay, and would definitely come back.

This resort is lovely and located perfectly; you can walk along the beach or through the city all the way to the Malecon and to the pier at Playa de Los Muertos. The beach is beautiful (but quite rocky) and overall facilities are very nice. Staff was very friendly (especially servers and barmen). The food is also very good, and there are many other dining options nearby if you want to go out for food. However, the housekeeping was very slow; on multiple days our room would not be cleaned all morning and we had to go to the front desk to ask them to clean it (and then it was only cleaned near 3-4 pm). The hotel also only provided two 500 mL water bottles per room, and when we asked for more, they said we had to trade our coke/soda for more water, which was very strange and bizarre, so we would just go to the bar to get water. Also, if you wake up later, be prepared to stand in line to the buffet for breakfast. They don't let very many people in at once, so try to get there around 9 or earlier if you can. Other than these small nuances, we had an amazing stay, and would definitely come back.