In my opinion the hotel is very safe and quiet, also it has very attraction in general. The food and the service was excellent

In my opinion the hotel is very safe and quiet, also it has very attraction in general. The food and the service was excellent

My family and I arrived to the property and staff was pleasant. We checked in our rooms and immediately a smell hit us as we walked in. My parents had the exact same problem. The room smelled moldy, the A/C was leaking, bathroom dirty, floors sticky, sheets had stains. We complained and finally received a better room. We talked to some of the guest on property who told us we are lucky because they have had no A/C. The restaurants had no A/C but plenty of flies. The hotel advertised as newly open but the hotel is far from new. The staff was unfriendly and only refill your cups with water anything else you have to hunt someone down for even a glass of soda. The staff also expect tips at most of the restaurants even though they ignore you after you place your order you never see them again until it’s time to leave and then they’re looking for a tip. They also show multiple restaurants on their website but in reality they only open one for breakfast and one for lunch and then you have to visit each restaurant to see what is open for dinner. I travel to many places and this is the worst hotel I have ever visited.

My family and I arrived to the property and staff was pleasant. We checked in our rooms and immediately a smell hit us as we walked in. My parents had the exact same problem. The room smelled moldy, the A/C was leaking, bathroom dirty, floors sticky, sheets had stains. We complained and finally received a better room. We talked to some of the guest on property who told us we are lucky because they have had no A/C. The restaurants had no A/C but plenty of flies. The hotel advertised as newly open but the hotel is far from new. The staff was unfriendly and only refill your cups with water anything else you have to hunt someone down for even a glass of soda. The staff also expect tips at most of the restaurants even though they ignore you after you place your order you never see them again until it’s time to leave and then they’re looking for a tip. They also show multiple restaurants on their website but in reality they only open one for breakfast and one for lunch and then you have to visit each restaurant to see what is open for dinner. I travel to many places and this is the worst hotel I have ever visited.

Great for rest and have fun

Great for rest and have fun

The property food drinks and staff was excellent

The property food drinks and staff was excellent

Room is in bad condition. The rooms need To be clean better.

Room is in bad condition. The rooms need To be clean better.

We enjoyed our stay at Sunscape coco resort, very friendly stay and enjoy the entertainment

We enjoyed our stay at Sunscape coco resort, very friendly stay and enjoy the entertainment

In our experience we check inn on time and we wait about 5 hrs after to receive our room, after we wait long time they give us a room with no power light, celings leaking, and beds with ants .Administration and management are terrible they never reach to us to apologize or try to fix the situation . We pay a lot amount of money for specific room and they give us different with a lot of problems . Never will come back never

Very nice place !!

In our experience we check inn on time and we wait about 5 hrs after to receive our room, after we wait long time they give us a room with no power light, celings leaking, and beds with ants .Administration and management are terrible they never reach to us to apologize or try to fix the situation . We pay a lot amount of money for specific room and they give us different with a lot of problems . Never will come back never

Very nice place !!

No elevator, no seafood, the restaurant takes too long. Food not too good. The buffet no air condition n still get line. Too hot. Same food every day.

We had a good time but there was times that i couldn't get a glass of champagne or a mojito. Most of the staff was friendly but the bartenders sometimes were too busy cleaning an hour before close at 6pm and wouldn't make me anything that involved a blender. Drinks were good but they also ran out of ingredients "conveniently" all the time

No elevator, no seafood, the restaurant takes too long. Food not too good. The buffet no air condition n still get line. Too hot. Same food every day.

We had a good time but there was times that i couldn't get a glass of champagne or a mojito. Most of the staff was friendly but the bartenders sometimes were too busy cleaning an hour before close at 6pm and wouldn't make me anything that involved a blender. Drinks were good but they also ran out of ingredients "conveniently" all the time

Overall good place to visit and the staff are nice and accommodating. We are use to staying in Presidential suites so we upgraded to the Adult only side with a much better room. It was $50 per night to upgrade. We had an Adult only side restaurant and pool area with daily horderves which was very nice! We most certainly enjoyed our massages (the highlight of our trip) and the dry and wet saunas.

Overall good place to visit and the staff are nice and accommodating. We are use to staying in Presidential suites so we upgraded to the Adult only side with a much better room. It was $50 per night to upgrade. We had an Adult only side restaurant and pool area with daily horderves which was very nice! We most certainly enjoyed our massages (the highlight of our trip) and the dry and wet saunas.

Staffing and entertainment was excellent and property was clean

Staffing and entertainment was excellent and property was clean

employees are so professional, helping you all the time, everything they offer you online you get it, people are so nice and respectful, food is delicious!!

Loved the beach, it was very clean. And the big pool. I really enjoyed my stay.

Loved the beach, it was very clean. And the big pool. I really enjoyed my stay.

employees are so professional, helping you all the time, everything they offer you online you get it, people are so nice and respectful, food is delicious!!

The room was very hot. The air conditioning was not working. The service of the staff was excellent

The room was very hot. The air conditioning was not working. The service of the staff was excellent

Everything was perfect especially the photography crew and the entertainment crew. Only thing I was upset about was that our room had a lot of flies in it at all times.

I did like entertainment group !!! All members of entertainment group are rely good ,guy name “Chocolate”it’s great !!! Food all over was ok . But if you try to eat in any restaurant beside buffet be ready to wait in line for long time , unless you are at the door at 6pm or before they open ! Some of bartenders didn’t heard of some most common cocktails, could be to lack of English language. Speaking of , make sure you learn some basic Spanish or have your “google translate “ ready if you want to ask for something. Some of staff members as hostess, front desk, management personal speak English , but most of service people don’t speak any English or just a little! Staff at coffee shop it’s really nice and polite! Property itself it’s ok , but there is a lot space for improvement! Beach it’s nice , beside a fact that there are a lot of see grass in the water , but after day or two you use to . There a lot of lounge chairs at the beach and even on busy day should not be issue finding some . Cleanness of rooms it’s not something you should expect . In 7 days our room was visited by cleaning personal only twice and even this two times were only because we keep asking , complaining and reporting to everyone from cleaning ladies to front desk and management ! Third day we gave good tip to cleaning lady in front of our room asking her to please clean room , stock toilet paper , give us clean towels and even after that our room wasn’t touched !!!