Faultless. Fabulous hotel with brilliant staff all of whom were cheerful, helpful, observant and charming. Breakfast was superb, coffee and juice arrived within seconds of being seated. The range of fresh food covered all I could want and more. I’ve stayed in thousands of hotel in my life and this was outstanding in every way. Just a shame we didn’t get to use the wonderful roof top pool on the 13th floor with fabulous views over Porto.

Faultless. Fabulous hotel with brilliant staff all of whom were cheerful, helpful, observant and charming. Breakfast was superb, coffee and juice arrived within seconds of being seated. The range of fresh food covered all I could want and more. I’ve stayed in thousands of hotel in my life and this was outstanding in every way. Just a shame we didn’t get to use the wonderful roof top pool on the 13th floor with fabulous views over Porto.

Rooftop pool amazing view of Saint George castle. Great service. Rooms good size and comfortable bedding

Rooftop pool amazing view of Saint George castle. Great service. Rooms good size and comfortable bedding

We spent 5 nights at Epic Sana Marques and had a most enjoyable time. The staff was excellent. In particular, Elisa was always available to help or answer any of our questions. Nuno and the other valets were also most helpful. The facility is 1st class but it’s the staff that places it “over the top”. We had dinner and lunch at Allora and truly enjoyed it. Will definitely return to this hotel during our next visit to Lisbon.

We spent 5 nights at Epic Sana Marques and had a most enjoyable time. The staff was excellent. In particular, Elisa was always available to help or answer any of our questions. Nuno and the other valets were also most helpful. The facility is 1st class but it’s the staff that places it “over the top”. We had dinner and lunch at Allora and truly enjoyed it. Will definitely return to this hotel during our next visit to Lisbon.

Excellent location and cleanliness. Much better if staff has more compassionate at work. Suggest the staff at counter preparing omelette can make sunny eggs also, instead saying no but asking them to get them on plates but actually none instead, and collect city tax upon checking-in rather than checking out to expedite the process.

Excellent location and cleanliness. Much better if staff has more compassionate at work. Suggest the staff at counter preparing omelette can make sunny eggs also, instead saying no but asking them to get them on plates but actually none instead, and collect city tax upon checking-in rather than checking out to expedite the process.

Was very convenient and staff were very obliging! Room was great

Was very convenient and staff were very obliging! Room was great

This hotel was the worst decision of my 3 week European vacation. This hotels focus is large convention and group business. If you think you are getting a romantic or intimate hotel for a couple, you are completely wrong. Stay somewhere else. We also encountered many service issues. The hotel does not listed to feedback or want to help you with issues. I was highly allergic to the perfume they use in all of their products. I tried to get help through the app, the front desk and the room maid and this was never resolved. I had to go to a store to buy unscented soap and the night before departure the maid threw it away during turn down because the bar was getting small. She replaced it with the smelly bar I was allergic to. I called the help line from the room 7 diffierent times and the phone was only answered once. We tried to use the spa and we were turned away because it was too busy. The tub converted to a shower was probably a great tub but a horrible shower. My feel would not fit in the narrow width under the shower head. The end of the tub was open for cold air to flow in and water to splash out. There was pink mold embedded in the grout due to age and care. Also, if you have mobility issues getting into and out of the shower would be dangerous. I have great mobility and it was a challenge. The breakfast had a lot of options but nothing was great. Only 1 person making omelets for a 300 person restaurant. Drinks at the pool bar were awful.

This hotel was the worst decision of my 3 week European vacation. This hotels focus is large convention and group business. If you think you are getting a romantic or intimate hotel for a couple, you are completely wrong. Stay somewhere else. We also encountered many service issues. The hotel does not listed to feedback or want to help you with issues. I was highly allergic to the perfume they use in all of their products. I tried to get help through the app, the front desk and the room maid and this was never resolved. I had to go to a store to buy unscented soap and the night before departure the maid threw it away during turn down because the bar was getting small. She replaced it with the smelly bar I was allergic to. I called the help line from the room 7 diffierent times and the phone was only answered once. We tried to use the spa and we were turned away because it was too busy. The tub converted to a shower was probably a great tub but a horrible shower. My feel would not fit in the narrow width under the shower head. The end of the tub was open for cold air to flow in and water to splash out. There was pink mold embedded in the grout due to age and care. Also, if you have mobility issues getting into and out of the shower would be dangerous. I have great mobility and it was a challenge. The breakfast had a lot of options but nothing was great. Only 1 person making omelets for a 300 person restaurant. Drinks at the pool bar were awful.

Service was outstanding lots of concierge assistance. Elevator was slow for the volume of guests

Excellent service, clean and new-feeling hotel. Fast elevators so upper floors not an issue. Good central location, with excellent breakfast next door much cheaper than hotel breakfast (also great brunch at "Manifest" cafe). Staff were nice to call a cab when we couldn't get an Uber to the airport early in the AM. Only minor point is the buttons for lighting and curtains are a bit maddeningly obscure, unlabeled.

Excellent

Very nice

Stayed for the night due to flight issues. Hotel knew our situation and it was my birthday! They sent a complimentary wine, which was so nice! I enjoyed the rooftop pool with wonderful view of city! My partner enjoyed the hotel room’s amenities! Location was good and nice park close by. We took public transport and Uber to different attractions in the city. We enjoyed our stay

Fantastic staff, second stay this month as we were on a tour earlier. Nice rooms, this visit had a deluxe suite, unfortunately it is behind the elevator. Not much noise but there was some. All in all, great staff and location, our suite on 10th floor had fantastic view as well as the view from pool.

Fantastic staff, second stay this month as we were on a tour earlier. Nice rooms, this visit had a deluxe suite, unfortunately it is behind the elevator. Not much noise but there was some. All in all, great staff and location, our suite on 10th floor had fantastic view as well as the view from pool.

Central location in Lisbon made this the perfect place to stay and with a rooftop bar and infinity pool with great views not more you could ask for

Central location in Lisbon made this the perfect place to stay and with a rooftop bar and infinity pool with great views not more you could ask for

This was my first time staying at this Epic Sana and I was thoroughly impressed. The level of service was on point, one of the best I have seen. Room was excellent and cleaned immaculately everyday. Location is amazing. Really enjoyed my stay here and will go back.

Very impressive facility. Would definitely return!

Great hotel

Great hotel

Very impressive facility. Would definitely return!

It was good

It was good

Beautiful hotel and spa. Great amenities. The staff were very polite and tentative. Rooms were perfect with plenty of spaces. The breakfast was absolutely phenomenal with plenty of options. We are returning prior our departure from PortugalZ

Very nice breakfast.

Very nice breakfast.

Beautiful hotel and spa. Great amenities. The staff were very polite and tentative. Rooms were perfect with plenty of spaces. The breakfast was absolutely phenomenal with plenty of options. We are returning prior our departure from PortugalZ