Cons: There were bedbugs and the staff was unconcerned. They acted as if we were crazy for being concerned luckily we had brought our own sheet protectors so we were able to endure the 3 nights. They did not keep up with the pool inflatables. There was very limited dining options. The WiFi was only good in the master room of our villa so that was frustrating. They also use WhatsApp to communicate with you. I also contracted food poisoning on 2nd night so for our final day I lay in bed in pain. My daughter also contracted it. The rest of the family was good so we assume it was the chicken. The area is isolated so be prepared. Pros: our concierge did have a cake made to celebrate my daughter’s graduations so that was nice. The pool was well maintained. The beach was nice but not as pretty as Aruba. The area is quiet when the workers are not out

Cons: There were bedbugs and the staff was unconcerned. They acted as if we were crazy for being concerned luckily we had brought our own sheet protectors so we were able to endure the 3 nights. They did not keep up with the pool inflatables. There was very limited dining options. The WiFi was only good in the master room of our villa so that was frustrating. They also use WhatsApp to communicate with you. I also contracted food poisoning on 2nd night so for our final day I lay in bed in pain. My daughter also contracted it. The rest of the family was good so we assume it was the chicken. The area is isolated so be prepared. Pros: our concierge did have a cake made to celebrate my daughter’s graduations so that was nice. The pool was well maintained. The beach was nice but not as pretty as Aruba. The area is quiet when the workers are not out

If you're looking for a relaxing, fun place to get away, it would be hard to find a better resort. The staff were all incredibly kind and helpful, and the property was beautiful.

If you're looking for a relaxing, fun place to get away, it would be hard to find a better resort. The staff were all incredibly kind and helpful, and the property was beautiful.

We had a generally positive experience during our four-night stay at the hotel. However, there was an unfortunate incident that we initially overlooked but has been distressing for my husband. He was bitten by bedbugs or another pest, resulting in red spots appearing all over his body during our stay, which continued to appear after we returned home.

We had a generally positive experience during our four-night stay at the hotel. However, there was an unfortunate incident that we initially overlooked but has been distressing for my husband. He was bitten by bedbugs or another pest, resulting in red spots appearing all over his body during our stay, which continued to appear after we returned home.

The property is beautiful the swimup room was gorgeous. I arrived the reservation wasn't in the system correctly. I booked an ATV excursion it took the entire day. I was told to leave at 10 am and return by 3:30 that was incorrect I sat at the Bavaro excursion park 2 hours before the ATV ride and we couldn't drive fast because the buggies was mixed with the Polaris drivers which the Polaris is a faster ATV it was awful. The food was cold no customer service at all. I booked a Romantic dinner for my Fiancé for $250 I was sat at a high top table in the wine cellar. My transportation wasn't what I paid for or booked. This was a waste of my money. This was a special occasion ruined. I trusted Expedia website.

The property is beautiful the swimup room was gorgeous. I arrived the reservation wasn't in the system correctly. I booked an ATV excursion it took the entire day. I was told to leave at 10 am and return by 3:30 that was incorrect I sat at the Bavaro excursion park 2 hours before the ATV ride and we couldn't drive fast because the buggies was mixed with the Polaris drivers which the Polaris is a faster ATV it was awful. The food was cold no customer service at all. I booked a Romantic dinner for my Fiancé for $250 I was sat at a high top table in the wine cellar. My transportation wasn't what I paid for or booked. This was a waste of my money. This was a special occasion ruined. I trusted Expedia website.

Excellent service, beautiful hotel with a quiet vibe.

Excellent service, beautiful hotel with a quiet vibe.

The property is very well maintained, restaurants are beautiful, rooms are gorgeous, luxurious feel to it. We disliked the beach at the resort, not good for swimming (big waves, cold water) and limited activities. If you want to go relax it’s a great option, but for the more adventurous travelers, I would not recommend this resort. Staff is friendly and wonderful, hardworking. Amada was an exception hostess she checked in daily to make sure we enjoyed our stay. I would absolutely NOT recommend the Marinarium Snorkeling Cruise they provide through a third party, it’s like an aqua zoo, not a fun experience at all. Good experience all together but will not necessarily come back or recommend to friends.

Zoetry is awesome. It’s quiet, relaxed, high end, and very accommodating. One of my favorites in the island.

The property is very well maintained, restaurants are beautiful, rooms are gorgeous, luxurious feel to it. We disliked the beach at the resort, not good for swimming (big waves, cold water) and limited activities. If you want to go relax it’s a great option, but for the more adventurous travelers, I would not recommend this resort. Staff is friendly and wonderful, hardworking. Amada was an exception hostess she checked in daily to make sure we enjoyed our stay. I would absolutely NOT recommend the Marinarium Snorkeling Cruise they provide through a third party, it’s like an aqua zoo, not a fun experience at all. Good experience all together but will not necessarily come back or recommend to friends.

Awesome as usual

The staff and attention to detail brought our vaction at this resort to the next level.

The staff and attention to detail brought our vaction at this resort to the next level.

The service and the property was excellent!

The service and the property was excellent!

This resort was a wonderful surprise and I’ll most certainly be going back. We were treated like family by the warm and kind staff. Having experienced many resorts in Punta Cana, this is my favorite for a peaceful and quiet family vacation.

An exclusive peaceful place

An exclusive peaceful place

Check all report at www.letdox.com/hyatt 1) Non accessible 3rd floor room, the wood stairs that are extremely small and unstable. 2) No internet connection and room service. 3) No Smart TV and any english channel, Scale does not work. 4) No English speaking employees.All employees are rude and hostile. 5) No safe water is available for brushing teeth. 6) The room was unsanitary and had insects, such as mosquitoes, lizards, tarantulas, spiders, worms, etc. 7) The hot tub was not working 8) We found a big tarantula in our room. 9) I filmed the top of bed with a drone and The room was filled with garbage, including dead animals, empty alcohol bottles, dirt, plastic debris, dust, plastic packaging food, spider nets, and all other types of garbage. 10) Dirty pool and reconstruction in all property 11) Beach photos in Expedia is totally misleading. 12) Showers and steam rooms are not functioning 13) No pest control in all hotel grounds, animal waste around the floors 14) We were mentally drained and sought medical intervention due to the presence of tarantula in the room, unclean environment, and mosquito bites. 15) There were no all inclusive services as promised, such as music or pool service, that were attempted to be served by gardeners. 16) The soy sauce for sushi was provided in unsanitary conditions - bottled up in empty plastic water bottles with a hole in the lid. 17) They gave us 4 nights gift certificate to compensate all issues. However, they know we will not go!

Check all report at www.letdox.com/hyatt 1) Non accessible 3rd floor room, the wood stairs that are extremely small and unstable. 2) No internet connection and room service. 3) No Smart TV and any english channel, Scale does not work. 4) No English speaking employees.All employees are rude and hostile. 5) No safe water is available for brushing teeth. 6) The room was unsanitary and had insects, such as mosquitoes, lizards, tarantulas, spiders, worms, etc. 7) The hot tub was not working 8) We found a big tarantula in our room. 9) I filmed the top of bed with a drone and The room was filled with garbage, including dead animals, empty alcohol bottles, dirt, plastic debris, dust, plastic packaging food, spider nets, and all other types of garbage. 10) Dirty pool and reconstruction in all property 11) Beach photos in Expedia is totally misleading. 12) Showers and steam rooms are not functioning 13) No pest control in all hotel grounds, animal waste around the floors 14) We were mentally drained and sought medical intervention due to the presence of tarantula in the room, unclean environment, and mosquito bites. 15) There were no all inclusive services as promised, such as music or pool service, that were attempted to be served by gardeners. 16) The soy sauce for sushi was provided in unsanitary conditions - bottled up in empty plastic water bottles with a hole in the lid. 17) They gave us 4 nights gift certificate to compensate all issues. However, they know we will not go!

This was a great resort outside of the main busy tourist traffic of Punta Cana, but still with all the great facilities. We had the ocean view suite which was stunning, and we used the balcony even when there was bad weather outside. The pools were lovely, the grounds were immaculate, the restaurants and bars were great. Highly recommend!

This was a great resort outside of the main busy tourist traffic of Punta Cana, but still with all the great facilities. We had the ocean view suite which was stunning, and we used the balcony even when there was bad weather outside. The pools were lovely, the grounds were immaculate, the restaurants and bars were great. Highly recommend!

We really enjoyed our stay here. The place is beautiful and the service is excellent. There's not a lot going on. So if you want to stay up partying this place probably isn't for you. The food is pretty good. It's not blow your mind good, but we enjoyed most dishes. We did have an issue with our balcony hot tub not working. They kept telling us it would be fixed, but never was. Given that I still would stay here again and recommend it to others.

We really enjoyed our stay here. The place is beautiful and the service is excellent. There's not a lot going on. So if you want to stay up partying this place probably isn't for you. The food is pretty good. It's not blow your mind good, but we enjoyed most dishes. We did have an issue with our balcony hot tub not working. They kept telling us it would be fixed, but never was. Given that I still would stay here again and recommend it to others.

Beautiful resort with a wonderful staff!

The property was amazing and beautiful. The food and drinks were awesome. The staff was very attentive and nice!!!

The property was amazing and beautiful. The food and drinks were awesome. The staff was very attentive and nice!!!

Beautiful resort!

Beautiful resort!