Pool was very dirty. Drink cups never cleaned up increasing bugs. Waiters inattentive and annoyed if asked for anything. Check in was way too long. Nobody to seat you at restaurants. Twice our tables were given to other people when we got up to get more food at buffet. Silverware not clean and reused without cleaning. This hotel is not impressive. 2nd time staying here and has not changed in last couple years. Too bad. It has ability to be much better. Our room was very nice but shower sprayed continually outside and made it very slippery. Beds were comfortable and rooms were quiet. Would stay again at a lower price so expectations would not be as high.

Pool was very dirty. Drink cups never cleaned up increasing bugs. Waiters inattentive and annoyed if asked for anything. Check in was way too long. Nobody to seat you at restaurants. Twice our tables were given to other people when we got up to get more food at buffet. Silverware not clean and reused without cleaning. This hotel is not impressive. 2nd time staying here and has not changed in last couple years. Too bad. It has ability to be much better. Our room was very nice but shower sprayed continually outside and made it very slippery. Beds were comfortable and rooms were quiet. Would stay again at a lower price so expectations would not be as high.

It might be called Impressive Punta Cana but we were NOT impressed. There were a few really nice workers but for the most part the service was awful - especially at the bars. It would take 15 minutes for a drink. The rooms are not clean and the food is mid. I cannot speak more on what happened but … trust me. If you are going to this resort please upgrade to Premium. We did this halfway through our stay and it was WAY better. But the regular Impressive Punta Cana is not worth it.

Overall it was a ok stay. Lack consistency in all areas. Housekeeping, food, staff, but it was good for what it was. Good for the budget traveller.

We like everything about the property except the buffet, no food variety and it was extremely hot in there.

Food was terrible and not too many food options.

Average All Inclusive. Definitely not a 5 stars hotel. Check in and out terrible Be prepared to be solicited for a vacation club at all time. Pool, bars, and reserved restaurants, menus and staff 5 stars. Main buffet need a lot o work.

This was the worst resort I’ve stayed at. From day one issues . Check in says 3pm they did not have my room available until 4pm. To boot we finally got to our room and no water. The place gave us a run around of when it will be on. To make matters worse we let staff know the room had a stench to it they chalked it up bec there was no running water. After the water coming on at6:30pm the smell persisted throughout our whole stay. All they did was bounce us around from person to person with no one truly helping us. No free credit night upgrade nothing. They were late checking us In, no water and we missed our dinner reservation because we were not able to shower. So disappointed and saddened. Not even Expedia customer service could get them to help us because their service is horrible yet they are down your throat to upgrade or buy time shares . We asked to speak to higher ups and they made us write a lame letter which I’m sure no one would ever get back to us . I want To actually dispute my stay with my bank because the service we payed for was sup par if at that . I truly Think we should have been refunded a night or atleast upgraded which they never did . Please don’t stay here save yourselves the addiction. P.s go on tik tok there plenty of videos recounting their horrible experience on Impressive . The name impressive doesn’t match the resort because it was nothing but impressive especially the customer service.