Everything

The Neflix connection was on and off

The apartment is as it is in the picture

Electricity was rationed and the pool was not functional.

Very bad Personnel and Customer service Too much rules and the Host does known the availability of properties

Very bad Personnel and Customer service Too much rules and the Host does known the availability of properties

Location is ok

General service, it was just unprofessional

First off, you need to pay to reserve your bookings, While also paying 40k for damages and a compulsory tax fee prior entering. The ac went off for over four hours during my stay. High voltage appliances could not be used during these hours. The attendant was so rude after we paid I am amazed on how they are still in business. The agreement was to pay back the money paid for damages after confirming nothing was damaged when checking out and get refunded immediately. They checked and confirmed nothing was spoilt twice and damaged before we left and promised to have the money returned. That hasn’t happened as at 8 hours after leaving. So good luck getting your money back guys! It’s a lovely apartment but I find the attendant from the booking site very distasteful, rude and crass!! And oh, there’s also a no refund policy. I will not be visiting the place again, it has more cons than pros. In response to the property below. I stand on this. I personally informed you that there was going to be a party. You responded positively when we came to check out the apartment. You said and I quote .’this apartment is perfect for parties and our pool is open for your guests within 4pm to 10pm. “ We agreed amicably. Only for you to come over and tell us at 9pm that my guests should leave! We agreed with the help of Laura and David that it was cool to stay. I infact hugged the manager. About 15 people spending the night. It is not true! The problem originated from the agent I spoke to and was aware about the use of the apartment. I personally informed him about the situation. He collected the payment and disregarded the agreement. And yes, payment received 24hrs after checking out.

the property is high taste.

nothing

The staff was exceptional (Laura and David). The accommodation was modern and the premises felt secure. We particularly liked the tasteful decor and the firm mattresses.

Unfortunately, not all facilities were as described. We had to pay everything upfront on arrival which put a lot of pressure on us to have money quickly transferred over. We also had to pay an additional 7.5% V.A.T which the manager hadn't originally mentioned. To make matters worse we had to put down an additional refundable security deposit of N40,000! Regarding the Wifi and electricity this was often interrupted. It was particularly frustrating that often we had no power in the kitchen - even to keep our stored foods fresh in the fridge. The irony being that this was an accomodation only so they must know that guests would need to shop, preserve and cook food. Really ridiculous. Imagine you're using the blender and suddenly the power goes....or your washing cant finish the wash cycle in the washing machine! The property is in a gated estate but it is on the border with Ogun state and it was challenging to find drivers willing to go/come that far. If you are needing to travel into the heart of Lagos it is a considerable distance away and you will be stuck in a lot of traffic

very clean, nice location and good security system. The host ,Mr A…. is always happy to help and good customer services and communication skill. Thanks to the security personnel, such a very nice guy.

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