Was very over priced for quality of hotel. My card was changed over the amount of room fee and hotel will not answer their phone after several attempts to call and correct. No calls have been received from messages left either. Would not return based off experience.

We were in West Jefferson to see my folks cabin in Ashe Lake that they built in the 70s… we found it and the present owners. MEMORIES OF GOOD TIMES! West Jefferson has grown up, but not too much. We say keep it that way! HIE worked perfectly for us. Thank you.

The staff was extremely friendly

I would stay here again.

I was not impressed with the breakfast. The sausage was always overcooked. One morning we had to wait for food to be refilled even coffee

Great location with nice views. Good breakfast with breakfast sandwiches.

Very nice property in a convenient location. Will definitely stay here next time I am in the area.

Hotel feels safe and secure. You want an attractive room too but the cabinet that holds the mini-fridge is very scratched and damaged at the bottom. One of the pictures in the room and one in the bathroom appear to be framed sideways. There was a long black hair on the bathroom counter.

Very loud for 6am. Lots of slamming doors and stomping on our hall. Staff is wonderful and we will be back. Just hard to sleep this trip…

The property was nice, rooms were clean with no problem in them. Only draw back. Ice machine, they only had one and it was on the 3 rd floor, I was on the first. When I went to get ice, the machine was working and it sounded like ice was in it, but would not drop the ice. I went to the check in desks on the first floor and no one was at it. I did not call out but waited 3 to 4 minutes to see if anyone would come out of the back room, and they didn’t. The next day I check the ice unit to see if it was working. It wasn’t so I went to the front desk again and again no one was at the desk. I did not call out and waited for someone to show up and that did not happen. Beside that it was a nice place to stay at.

Best hotel in area. Convenient location to town. Not easy to find due to lack of signage on road. Good breakfast Clean facility Staff was nice

Clean hotel. Nice area. Door had an unusually large crack which was uncomfortable. We filled with a towel. Room was clean overall. Breakfast was included and decent with lots of variety. Lobby warm and inviting. The girl who checked in was very friendly.

This is the newest and nicest of the three motels in West Jefferson. Staff and service were great. A full breakfast was served each morning the two nights we stayed. This is the only motel I will stay in if I go back that way.

Very good customer service and very clean room

Only negative was the: Wylie and breakfast was terrible compares to others

Overall, this is an outstanding property with many amenities. It is clean, superbly maintained, quiet, and has attractive grounds and a great view. The only problems I noted were that the front desk was often unstaffed for extended periods and the staff (especially the males) need a dress and grooming code. Not everyone needs to look like Ken (or Barbie), but some of the men working the desk and kitchen were so slovenly as to undermine the image of the hotel as a classy operation

Great staff! Enjoyed the breakfast. The entrance off the highway is easy to miss at night and a almost blind curve coming out. Overall a great stay!

Was great like every time we go there. That's why we keep coming back.

Conveniently located for my visits to surrounding state parks. Front staff pleasant and welcoming. Complimentary breakfast simple and satisfying. The room offered a fluffy bed if you like a non-firm bed but overall comfortable and supplied well with linens. Could’ve used a once-over ceiling-dusting of corners of room but nothing to stop us from staying again! We definitely will!

Just there for a day but clean and comfortable. Will definitely recommend

Loved everything, staff is excellent, room is very clean

This property looks brand new in the photos, and the quoted rate seemed to be reflective of that. I may have been a victim of event pricing as there was a gathering of 450 cyclists in town, but I would not pay this amount again for an aging hotel.

From the very friendly person we checked in with, to the cleanness of the room, comfort of the bed, and the delicious breakfast five stars. My wife and I will stay again.

First room #101 was not so good because of AC unit for building was outside of window . Unit ran continuouslyand was very loud, hard to sleep at night because of it. Room changed next day to #302 which was a wonderful room. Overall hotel was great, exceptionally clean. Breakfast was great each morning, Like that it was varied, not the same each day. Everyone working in the hotel were very nice. Pool was very clean but chemicals were extremely strong. Best Holiday Inn we've stayed in, would definitely return if in that area again.

2nd time stayed here, very nice and clean property.......staff always so nice as in usually everyone in the mountains of NC!

It was very clean and everyone was very kind I will go back

Our room was lovely. I enjoyed the stay very much. The front desk staff was so pleasant and helpful. She went out of her way to help me. I wish I had gotten her name. Thank you.

It was what we expected from holiday inn as they always meet our needs.

The room was clean, but the fan in the bathroom did not work,also the shower did not drain well at all! The drink machine was out of drinks.

After having stayed in the disgusting Days Inn for a night, the Holiday Inn Express was a welcome oasis. The staff were friendly, the room spacious and clean, breakfast was good, and the location was easy for Boone, Blowing Rock, and the Highland Games

This hotel is clean and well kept. The staff appears to be cross trained to help in different areas. They work together well. This was our first time staying at this hotel but we will definitely stay here again next time we are in the area

Comfortable beds,good breakfast,would stay here again