We paid for a suite but we’re given a superior room instead. The hotel insisted that the price that we paid wouldn’t make up for what they charge for a suite. From a customer service standpoint this was poor. I don’t even think the staff took into consideration that at the time of me booking the room, the exchange rate would have been significantly different from when I had checked in. I’m sure the hotel provides Expedia with their prices and if there was any issue with this, the hotel should have taken it up with Expedia. Expedia tried to contact the hotel but they weren’t successful, leaving us with no choice but to manage what we were given. The staff didn’t seem to care about this.

On the first of my three night stay, I was put in a dirty room with dysfunctional amenities. The room for had no key card so the door can only be opened by the hotel staff. The AC has no controls and was dripping water on the table, the bathroom was unkept and the hot water never worked. I was moved to a supposedly better room the next couple of days but the AC still had no controls and the hotel staff never followed up on my complaint until I checked out 2 days later. The hotel complimentary breakfast options was also never available.

Very slow WiFi. Sad gym. Inefficient AC. Very friendly staff

Bathroom had mold in it toilet constantly run all day all night. Fridge didn’t work properly.

Generally most of the staff are miserable. The place is not managed well. Fixtures and fittings are dated and unsafe. Cracked light switches, a window that had a sign saying not to open, a shower door that just fell off, (no-one came to fix it)a hydro bath and shower....none of which worked, never leaving 2 towels, despite knowing there was 2 of us in there,staff who come into your room and steal from you , food that takes over an hour to come out, only to be something completely different to what you ordered, door that doesnt lock, people smoking skunk so it stinks out the whole hotel, constant loud nightclub level music around the pool even if you are the only one there. It drives people away. Intimidating groups of men who bring their own music to play loud, again driving all the other customers away. A manager. Who does nothing to stop people from smoking skunk on the property. Or from intimidating other customers. When the food was done right, it was good and the pool was nice when not having your ear drums blasted or driven away by skunk- smoking. Customers. It seems that if you want something done they dont respond to asking nicely.. the admin system suxks too. We paid up 3 days before so we could leave at 4.30am but because a food bill was put in afterwards, from before we paid it, we had to debate where this came from, making us 30 minutes late. Without the pool it would be 1 star

My stay was ok could've been better

Staff and service was great, was a little loud in the mornings and water in shower sometimes ran out.

Staff are excellent. Bathrooms could be cleaner - walls around tub need a good scrub, possibly with bleach, and all sealants need replacing. Rooms not well-insulated, so chatter, footsteps and loud music will keep you company until you get used to them, and you will. Curtains in some rooms do not open and windows have no decent views. All this being said, i still enjoyed my stay, a nod to the friendliness and hospitality of the staff. They also have a good chef!