The place is what it's looks like on the website, no running water to brush your teeth, no hot water to shower with, No good transport you have to book cab to get to nearest mall. The place is like a private family house doesn't look like a hotel

(1) The room was very small (2) When you bath, water from the bathroom enters into the room (3) Customer Service was poor (4) In my booking receipt it was recorded that breakfast is included for two persons but I was given breakfast for only one person after much complain. (5) The room door cannot be locked from the inside hence if you happen to have a friend who usually steal but you are not aware of his or her thievery character, he or she can take your valuable belongings and leave when you are asleep since there is no avenue for the room door to be locked from inside.

I mistakenly selected a wrong date. Called the hotel all day to no avail. Worst hotel ever!

I had to forfeit my 3 days reservation and check out to lodge in another hotel. It was a bad experience

The bathroom was tiny, water comes to the room when you shower, when i complained, they offer to change the room for a fee, which 8 refused to paid. I told them that i would do early checkout. Tge staff at the reception said it was ok, but tgey don't have my money, so they are not able to refund the unused nights, i have to contact hotels.com. when i did, Hotels.com said they've sent and email to the hotel for them to authorize the refund. When i contacted the hotel management, they said Hotels.com nor their reception told them the reason for my early checkout, so they didn't authorize it the refund. But the management said they would look into it again in light of what i told them. I'm yet to get a response. I am also disappointed at Hotels.com for not telling the hotel management the reason for my early checkout.

The bathroom was tiny, water comes to the room when you shower, when i complained, they offer to change the room for a fee, which 8 refused to paid. I told them that i would do early checkout. Tge staff at the reception said it was ok, but tgey don't have my money, so they are not able to refund the unused nights, i have to contact hotels.com. when i did, Hotels.com said they've sent and email to the hotel for them to authorize the refund. When i contacted the hotel management, they said Hotels.com nor their reception told them the reason for my early checkout, so they didn't authorize it the refund. But the management said they would look into it again in light of what i told them. I'm yet to get a response. I am also disappointed at Hotels.com for not telling the hotel management the reason for my early checkout.

The whole experience was bad. The staff were rude, making noise, environment not clean, poor customer service. Infact I regret staying there and I couldn’t wait for the following morning to leave

The whole experience was bad. The staff were rude, making noise, environment not clean, poor customer service. Infact I regret staying there and I couldn’t wait for the following morning to leave