Great location and great staff. Room was very clean and taken care of!

The rooms were maybe a bit too cramped, and the WiFi was sometimes unreliable. However, I am working from my laptop whilst travelling and this means that my requirements are a bit more specific. For holidaymakers, this place is perfect

The location was good

This is unfortunately the worst review either of us have ever had to write despite large amounts of world travel They dont do the buffet as advertised. It is only a la carte. When we asked about the booking site saying there was a buffet they said it hasnt been like that since covid and that they just forgot to change it. We found it very hard to believe that in years of bookings not a single person has questioned the large amount of false advertising in tbe photos and the description. They said they made a request with booking.com to take down the false information and that it would take 6 days, its been 9 and it is currently still up. The rooms have 3 large sensor lights in them that you cant turn off so if in the middle of the night if you go to the toilet, bright lights automatically switch on and shock you and wakes up anyone else in the room. Seems like such an uneccessary and annoying feature of the room. It seems like the staff all make a lot of little mistakes and at the start its okay because we are only human but it starts to add up. Every morning they misheard what we ordered for breakfast, sometimes they had headphones in, and despite ordering the same thing for 7 days, when they didnt submit my order properly she told me to my face it was my fault for not ordering it despite being very clear and consistent about my order. The coffee in the morning is undrinkable no matter the type you get, every morning we used the sachet coffee upstairs to make our own instead There was also a loud banging every night that woke us up and kept us up any time it was slightly windy, unsure if it was the roof of their building or someone elses but it meant we were unable to get much sleep a lot of the time We asked for a partial refund on day 1 for all the issues and she said she would speak to her boss, we then didnt hear anything for the next 5 days and felt like they were expecting us to forget.

Friendly staff and central location in the Old Quarter. Good breakfast.

A lightning bolt hit the hotel and the elevator was out for most of our stay. And we were on the 5th floor! The room was quite small and not very soundproof.

All is good

Nothing

Location great, staff sooo lovely, breakfast tasty, bed was comfortable.

My room was close to the lift, and it dinged all the time. A lot. It was a very busy lift! It was generally a pretty noisy place. Take ear plugs.

Ubicación y trato excepcional!

Nada! Todo genial

We used this room for a few hours as we had a late flight. No complaints, it was quiet and comfortable and surprisingly spacious.

Situé dans le quartier très animé de Hoan Kiem mais dans une petite rue calme, j'ai profité de la proximité du lac (10 mn à pied)et de l'animation bouillonnante de la ville sans les inconvénients du bruit! Le personnel, Jasmine, Kim et Lily adorables! Merci à Jasmine pour sa compétence, son efficacité et ses précieuses informations!