The staff was so pleasant and kind. They helped us with every need, and getting around the city was easy with their recommendations. The room was nice and big, with a comfy bed.

A decent budget hotel held together by very helpful and personable staff. Good location to explore Old Quarters and being on a less busy street is quiet enough for a good night's rest.

I booked this hotel for 1 night for 3 adults - paid extra for the 3rd adult, expecting the room would fit 3 adults if the hotel & Expedia allowed for this add on to our booking. When we arrived at the hotel the receptionist informed us that we would not fit into the room as the room only had 2 twin beds and not enough room for an additional bed or even a cot. We explained this would not work as we needed a place for 3 adults as booked. The receptionist agreed that this room would not work for 3 adults, so she offered us a king bed room to share between the 3 of us. We were forced to find accommodation elsewhere so we requested a refund. The receptionist said that she could not issue us a refund because the booking was a non-refundable. We explained that we understood this at the time of booking but under the circumstances of the hotel not being able to provide us with what we booked and paid for - the hotel could and should arrange a full refund. The receptionist agreed and said she would contact her manager to discuss our request and asked me to contact Expedia to start the process. When I contacted Expedia while still in the hotel lobby, Expedia informed me that the manager refused to issue a refund because the hotel claimed that the room we booked was big enough for 3 adults, which it was not. The photos do not reflect the hotel. It is down a dirty back alley off the main street and the rooms and building were very dirty. The ceiling was leaking in the main lobby.

We stayed for 4 nights and really enjoyed this hotel. The staff was very friendly and attentive. The included breakfast was very tasty and a great way to start each day (unfortunately we couldn't sit outside on the rooftop due to rain and cold). The room itself was fine but rather small (expected for Old Quarter in Hanoi). The hotel is in a good location within the Old Quarter, very walkable to restaurants and attractions.

A very lovely cosy room. Staff were very friendly. The rooftop breakfast was a highlight and included a small buffet as well as made to order eggs and Pho. Bed is very comfortable. Location was great just off the very busy touristy area.

No problem

All was great and staff exceptionally caring

The hotel is tucked in an alley but is findable if the driver is acknowledged of the area. Full of dining options. Walkable to Hoan Kiem lake and other attractions. Hotel staffs are well trained and are very accommodating. They also provide a sheet containing tips for foreigner (super helpful!). The hotel isn't the most luxurious but a good place to stay in Hanoi. I would come back next time.

Friendly staffs and convenient location. The place is a bit old, which is to be expected.

Location was great, friendly and helpful staff!

Hotel is in good locality, in the middle of Old Quarter. That also means that the hotel is old and dirty. The electricity didn’t work for almost one hour.

The place is very well located. And you can visit all the old quarter easily.

Great location to enjoy plenty of cafes, walk ability to city sites.

nice looking on the picture but really average quality room and equipments, was noisy very thin walls, breakfast when prepared on time (not every morning!!!) is very bad value the staff is friendly but not really efficient in case of problem many hotels are around it should not be difficult to find a better place

Customer service was very good!

We checked in this hotel around noon and realized that the door was able to access freely without key from outside even I dead locked it from inside. I Immediately informed to manager and he acknowledged it but delay until midnight but still could not resolve it and was not helping me to exchange to another room nor finding another hotel for us. So we had to order another hotel at midnight during that night and did not stay in that hotel. The next few days, I called Expedia and asked for refund but Expedia personal said that Singita hotel manager acknowledged the issue but the owner of the hotel did not response back for the refund requested. Expedia personal did tried for 3 times and waited for about 1 week but still no response. Bottom line, I would not recommend this hotel to anyone at all. The customers service is so bad that you would void to stay there at all costs

Wonderful place in a great area. Rooms are nice. Staff is excellent. Look past the entrance which is in a questionable alley but everything is wonderful here!

English speaking staff and in an excellent location in the old quarter within walking distance of many of the city's attractions. Room service food was good and also cheap. Bed was comfortable. Would book again.

English speaking staff and in an excellent location in the old quarter within walking distance of many of the citys attractions. Room service food was good and also cheap. Bed was comfortable. Would book again.

Reception staff is extremely helpful and knowledgeable! Probably the best hospitality I’ve received in all my years of traveling.

We really enjoyed our stay here. The interior was charming and the bathroom was great. Comfortable bed and great location in the Old Quarter. Did hear any of the motorbikes or loud roads from our room and had good night sleep every night. Mr Finn and the rest of his team Mr Nam, Ms Anh and Ms Hong were very friendly and helpful, the handwritten welcome note on the bed was a lovely touch, very thoughtful. Thanks for a great stay!

Excellent location for tourists who would like to explore the Old Quarter of Hanoi . We highly appreciate the great personalized service provided by this Hotel staff . Breakfast in the Hotel is just so so but we can find good food outside the Hotel and within walking distance .

새벽1시에 체크인 했는데 직원분들 기다려 주셔서 감사해요. 호안끼엠 중심에 있어서 어딜가든 걸어서 갈 수 있어서 편했습니다. 방 깔끔하고요. 아침은 뷔페 말고도 쌀국수 오믈렛 계란후라이 팬케이크를 따로 주문할 수 있어서 좋고 다 맛있습니다. so kind William Nguyen and beautiful short hair woman at lobby! (sorry not to notice name) we went outside in the morning and they took care about our breakfast!!! so take care!

Staff was excellent. Couldn’t ask for more. Wish the shower was cleaner but it was moldy. It is humid there but a little bleach should do the job I would think.

Staff was excellent. Couldn’t ask for more. Wish the shower was cleaner but it was moldy. It is humid there but a little bleach should do the job I would think.

Everything is good. The service is pretty good. Great location, but the taxi driver may bring you to the wrong hotel with similar name.

Everything is good. The service is pretty good. Great location, but the taxi driver may bring you to the wrong hotel with similar name.

The decor of the hotel is very rustic yet clean and elegant. We chose the deluxe room with a balcony, had a nice view of the city. The hotel is just off of a main road, so it’s not too noisy for Hanoi. The hotel staff are extremely friendly and helpful. We book a tour to Halong Bay through the concierge, very helpful and not pushy in any way. The staff made some great restaurant recommendations, and were always pleasant to interact with. The hotel is located about a 10-15 minute walk to the centre of the old quarter, so you get to walk through the beautiful streets of Hanoi on your way. It’s also about an hour walk to the botanical gardens. The breakfast food in the hotel was mediocre, but good enough to have a light meal to tie you over until you have lunch. I would definitely stay at the Noble and Swan boutique hotel next time we come to Hanoi!

This is a quaint,quiet little hotel in the busiest, noisest city I have ever stayed in.

Nice Hotel Rooms not to big, Breakfast could be better

Nice HotelRooms not to big, Breakfast could be better

This is a nice old hotel that is tucked in an alley which kept in quieter than being on a busy street. We had light fixtures and a drain that were in need of repair while we were there. The staff was fantastic and it was good value for the price.