It was ok the elevators smelled of alcohol; too many shady people outside of the building; BIGGEST thing I wasn’t told they were going to put $100 hold on my credit card that has yet to credited back!!!!

The smell and people lingering around

The room was fine. A short trip made comfortanle

Noisy neighbors. Sloooow elevator.

I liked that it didn’t smell moldy/musty nor did it smell like anyone had smoked in the place at all.

There are several issues that were very disappointing. We were there for a convention as were other family members and friends of ours. To give some history, I called approx 2 weeks prior to my stay to inquire if anyone had cancelled from our convention so I could obtain the discounted rate. I was tended to on the phone by “Orlando” and treated in a rude manner with his tone of voice, cutting me off during the conversation and when I inquired about a king suite, he stated “no for you people”! I’d already secured my room weeks before and wanted to be close to my family so I ignored it. Now upon arrival: The wallpaper in the lobby above the reception was being held by staples and coming off in other places. Ignored that given I’d only reserved for a few nights. My room was clean, however, their blow dryer on the wall caught on fire when my sister was drying her hair. The A/C was hardly cooling the room despite lowering the temp to 60s. The room coffee was DISGUSTING and although I brought my own coffee, the coffeemaker was so old and antique that it uses a system that only the hotel had pods for. Again, the coffee tasted horrible. The TV was maybe 32”, very small to see a good program. Then my daughter stated her room he room key wasn’t working. When I went down to request that it be reprogrammed, 2 times in the same evening, Orlando was on shift and actually said that in all the years he’d worked there, the key problem had only happed with our (convention attendees) stay again repeating, “you people”! My daughter’s room never locked. They had to keep the room used with the device attached to the door but again, the actual lock never worked. Their shower never put out ANY cold water. They had to bathe with extremely hot water all 3 days.

Coffee and breakfast was good. The neighborhood is nice.

Wi-Fi was not working properly. Paid 90 dollars which is a bit pricey.

Breakfast was easy for the kids

Bathtub could have been updated and wish some kid activity would have been closer

great location

breakfast room was small and not enough choices for breakfast

Nothing

Dried blood on Wall, dirty shower, stained floors, stained chairs, dirty mirrors, dirty phone, dirty alarm clock, cracked sink, damaged bathroom, broken light fixtures, front door to building was broken, building looked run down, staff didn't seem to care.

The room was a little beat up; had to come down with a loaded luggage cart because the room key card did not work

need remodeling

The staff

The dark lighting in the rooms

Breakfast was extensive and stocked well with scrambled eggs, sausages, hashbrowns, and comfortable seating arrangements. The property's location is optimal with access to highways and the airport. Plenty of restaurants are in walking distance.

For a 3-night stay we were assigned a single room, maybe late check-in was a factor, regardless, this was a disappointment. The room was not made up for 2 days, it is essential to choose daily cleaning upon check-in, properties are cutting down on past expected services. A fitness room would be a welcome addition.