Wonderful stay! Great location close to shopping, restaurants, and the underground. The staff was absolutely warm and welcoming. Room was big with adequate counter space . I can’t wait to go back!

Great location

Staff did follow up when there was an issue.

Great property in the heart of London. Close by to key sights and Michelin rated restaurants. The hotel itself is also top notch, starting with the Executive Lounge. Service was also great. Expensive relative to other options but if higher budget, it is worth the money for sure.

It was excellent. I would definitely recommend to all.

stain on sheets, no compensation, just offered an apology. Nice hotel however the cleanliness is very poor.

As usual , London and the hotel was excellent

Excellent staff, service, food and very comfortable.

It was amazing as always ! I was asked before the trip if it was any celebration and said was for my 65th birthday. We were upgraded to a lovely suite and when returned later in the day found we had been gifted a lovely chocolate Grover dog shaped cake with a card wishing me a happy birthday. The executive room for breakfast as always was good and enjoyed a chilled evening with complimentary wine! Already planning when to return for our next trip

It was really nice , the hotel staff were friendly

On arriving we were very impressed with the hotel, staff and room. However the experience in the restaurant was not as expected. There was a mouse in the restaurant and we did inform staff but were told that it hadn’t been in the kitchen but the staff were unaware of it being in the restaurant. There was an apology but no offer of of a drink or discount for helping them locate the mouse. Just being assured it had not been in the kitchen when we alerted them to it. Also the breakfast was not part of the room rate, even coffee and orange juice was lot included. This was not made clear, we liked the al cater menu and don’t mind paying for that but the continental and coffee, juice should have been included in room price. The executive lounge was very good and recommend that part. Overall for the price of the room I have had better experience and wouldn’t recommend.

Met up with friends here for a night out. Lovely hotel in a great location. Been here a number of times now. Highly recommend

CLOSE TO AMENINITIES AND RESTAURBNTS

Overall, we had a fine stay. There were a few flaws. One is we were told at the checkin that they would call us when the room was ready, but they didn’t. Second, again at the checkin, we were not told that because we booked executive room, we could use the executive lounge for services like breakfast and afternoon services. Later we were credited to compensate the one day we missed these services. Other than these, the room was spacious, hotel was conveniently located, and team was generally friendly.

A beautiful hotel with exceptional staff all of which were professional, friendly and courteous.

Lovely room. Very convenient location. Friendly service. Bit slow delivering luggage to room

Excellent property. Staff very friendly and the accommodation was fab.

Rooms could use a new revamp, old curtains and poor air circulation

Generally nice but quite worn down for the price. Keycards for doors seem to have a problem, had to adress the card not working 3 times during 48 hour stay. Staff super friendly. Breakfast was good. Location fabulous.

With such a hype and name I had honestly expected more and better allround quality. The value for money verdict is low, despite good services present in this hotel. No hard critique points besides a folio mistake that I had to spend time on clearing myself...

Inadequate wardrobe space in the bedroom. Good king sized bed. Public rooms were excellent.

I would love to thank the recipient Mustafa , as he is really friendly, even though he wasn't able to extend my stay because the hotel is fully booked. He tried hardly and I left and I am happy. Because he is so professional.

Overpriced. The hotel smelled weird in the halls and rooms. The pillows were to thin. It's good location but in general I expected more

Very good. Staff great. Need to sell more rooms to Europeans though.

To get more space we ordered the family room. It was on level 1. Noisy. The bathroom and room is not what we expected from a 5* hotel.

Maitre’d in the restaurant lounge was spectacular. He accommodates every request. Very professional.

Staff was wonderful! Great location!

Amazing stay at The Marriott, staff helpful and friendly, great location, excellent rooms and room service

For a JW Marriot property, I expect very high quality given outrageous prices, but the JW in London seemed old out of date and it smelled bad. The room cleaning was limited to fresh towels no vac as far I could tell. I was told check-in was a 3PM but when I arrived at:4:30 I was told I had to wait two hours and that they would call me on my cell but no one called when the room was ready

Beautiful facility! Great location! Spectacular Staff!!! We’ll be back!!! ❤️

we had a lousy choice of room 366 , that wasn't good to stay in , moved second day to a little bit better one 825 but still as a marriot member i wasn't treated well , neither with check out time i was given hardly 1 hour more

Be aware at the begin in they didn’t give us a good room it was small , old and not for a couple . But they change it for us after one night . Thanks to Mr. Tashin Shopnil. Thank you again mr. Shopini.