There was a broken mirror left in the bathroom which was a real issue and as the bathroom is very small it caused a huge obstruction, i did ask reception to move it but this was not done.. the room was good and hotel was immaculate.

This was absolutely one of the best places I have stayed in London. While not historic, it is gorgeous, upscale, and the service was impeccable. Very much worth it, and can get great deals here.

Nice place to be, the best location. Check your bill

An amazing experience

Great location, great restaurants. I would stay again.

We had booked a room for a special weekend getaway to go to BST Hyde park and Andrea Bocelli concert. We arrived around 1:30 pm the lady at the reception told us our room is not ready. So, we went to the hotel restaurant to have lunch. Went back at 3 pm and still room is not ready! There are people queuing at reception and ut is quite chaotic! It was unbelievable that they couldn't prepare rooms on time! After talking to the dutyt manager he finally gave us a room. I had booked this hotel hoping to have a hyde park view, instead the room had an ugly view to the back of the hotel towrds a part of London there is nothing interesting in it! The room had a balcony but the door was locked a d you couldn't get in there. Also, there was stinking smell of smoke in the room. We didn’t have time and were too tired to go and ask for another room and had to change quickly to go to the concert. Overall, the only thing I liked about the hotel was the food and the staff in the restaurant. However, I doubt if I stay here again.

Hotel excellent ,staff very friendly and efficient

We wanted a central London hotel and had previously stayed here on a regular basis but had not been for several years due to family but well worth visiting again. The refurbishment has been a good improvement for the rooms and looking forward to coming back once all upgrades are completed. Staff were really friendly and helpful to make the stay an enjoyable one.