Good location, safe system checking in

Stayed there a number of times. Great location and a good price. Self check in but call from hotel to check everything was ok. Didn’t use tv but on previous occasions struggled to get normal programmes but seem to recall it had Netflix.

Easy check-in, tidy rooms, clean simple decor

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Had to book last minute as couldn't get to our previously booked hotel because tube lines were closed. Read reviews after booking and was concerned about the number of negative ones, but our room was amazing for the price. Had to phone the day before as check-in instructions not received by then; said they would WhatsApp them by end of day, but had to call again and they came through immediately. Also got an email on the day, so maybe they dont send them until then. We were allocated room 6 in the basement, but got a WhatsApp in the morning changing it to 18, first floor, because of maintenance issues. Access to the property and room was easy and explained with photos. We were very happy with the room; clean, with bottled water, toiletries and even toothbrushes and toothpaste. The bathroom was spotless and looked to have been refitted relatively recently. Very smal amount of mould on the ceiling, but would expect that in a property of that age without a fan in the bathroom. The hotel is well located for access by public transport and has shops and restaurants/takeaways nearby, plus the beautiful, peaceful and interesting Brompton Cemetery a few minutes walk away. I had no problem contacting the hotel either by phone or WhatsApp; the people were always polite and helpful, but never saw anyone during our stay. I would certainly consider using the Wembar again.

Check in was a bit of a nightmare. Your website showed the trip as paid (you had the card details). When I got to the hotel I had to call the support number. They told me that no payments had been taken and that apparently you had been trying to get in touch with me to pay cash on arrival. I had only received an email stating you hoped I would enjoy my stay! I sent them the screenshot of your site showing as paid but apparently if it is paid I would have had an email with codes to get into the hotel and my room. Luckily another lady was trying and failing to get in but was sent an email and allowed me to stay in her room while I sorted things out. I was unwilling to pay cash (and there was seemingly no one to pay it to), so I was sent a link to pay. Once paid I received the required email. This took over 20 minutes to resolve and more stress than I was expecting. Not sure I will use yoj again.

Really great value and location. Would definitely book again

Creaky floor all night all we could hear was the people either side of us or people walking about above. On arrive they couldn't find r booking and then charged us wrong amount Once we checked in the manager came to r door and knocked to get us to tell us instead of calling us or catching us on the way out This made us feel abit unsafe as we was 2 young girls staying in that room Good area walkable and close by shops and restaurants nice and clean

Having read previous reviews I was pleasantly surprised however 2 hand towels for 2 people in a room with a shower is not really acceptable. No member of staff present therefore unable to request more milk sachets. Fortunately we took our own coffee. If there is no member of staff available it would be better to double up on the number of sachets provided, a potential problem rectified

Wash sink blocked, the rug look like it wasn’t vacuumed, so much dirt around the corners of the floor, cobwebs on the wall. I had all the basic amenities I needed just these things. I won’t recommend tho.

booked for Wednesday 19th turned up hotel was full and told I had booked for the 20th which is incorrect. requested a refund which has been refused. This was a very important business trip which was ruined. I will not be recommending or using Hotels.com again unless you can refund me for the two rooms booked and restore my confidence with hotels.com

Overall this experience/stay was disappointing and I did not feel as though the accommodation I received was equal to the amount I paid. The positive: - the location is very close to the Earl’s Court district/circle/picadilly line stop. - everything I used (bathroom facilities/air conditioning) worked as intended. The negative: - the only time I saw anyone around the front desk was when I checked in, and at the time they were building furniture in the entryway. There were also a number of bags (possibly trash or other guest belongings) blocking parts of the entryway and aesthetically it wasn’t very welcoming. The gentleman I spoke to thought my reservation had been cancelled, but that was quickly resolved when he saw the communication I’d had with the hotel via the Expedia app. - while the room wasn’t dirty, it clearly had marks/gouges in the carpeting and the walls, as well as cords everywhere. It felt like a college dorm rather than a hotel. The pictures looked much nicer. - the bed was uncomfortable, and the frame was clearly cheap, creaked quite a bit, and I was worried it would break. I am not a small individual (200 lbs) and I worry someone larger would have issues. - I did not feel safe in the room with a flimsy key/lock, and on my second night there, around 11PM, another guest (I think) attempted to unlock my door and enter. Again, no one was at the desk, and it was concerning that there was no one on hand for such moments. TLDR: I would not stay here again

Always a pleasure staying here. The check in is self checkin with clear instructions how to do it. It's always well equipped and spotlessly clean and am definitely going to use this hotel again and highly recommend

I had a nightmare trying to get into the property- trying to call to find out which room I was in - was in the phone for about 1 hour until I got though to some one - and once I was in the room - the tv had no reception- none of the light where working -

Basic but easy check in and out . Close to bus and train routes , has what you need bed , tv , bathroom with shower . Ok for price

Good location, dirty, noisy, no staff and very basic

Bed was wet blankets were in terrible condition too much noise from the top floor plus tv wasn’t working at all.

I didn't manage to come.Please refund any monies if deducted

Tiny room (not even two twin beds wide) but serviceable. You’re definitely in a neighborhood (hotel is a converted flat building). No lift if that matters to you. Close to plenty of food and easy access to the underground.

Location was good. TV did not work, bed was broken, shower had no power, carpet badly stained

Do not be fooled by the pictures. The hotel is poorly maintained and unsafe. There is nobody at the desk if you need help. The rooms are tiny, dirty, smelled of smoke, broken fixtures, and broken TV. We checked in and left immediately for better accommodations. Our next door neighbors were some shady characters. Smoking, arguing, and slamming their doors. There is a lockbox where you retrieve your room keys and we noticed it was being tampered with. Very unnerving. You can hear everything through the thin walls. The owner wouldn’t even honor a refund after the complaints on the condition of the room. Don’t let this place ruin your trip.

From start to finish it was an excellent I check in was Fast and efficient with self-service entry and instructions on how to do this well given plenty of time in advance the room is efficient clean lovely and fresh and came with a Wi-Fi the Smart TV all storage it's own little bathroom with plenty of free toiletries and I'm literally couldn't have wanted anything else for more I willsay that if I get the chance I will stay a third time highly recommend

Good location and poor service

The hotel has a very good location, it is close to the tube station and close to other public transport. You get what you pay for, it is a good price but it also means that the facilities are not the best. It relatively clean, but they don't clean whilst your there so you the trash is not emptied. Also, the first morning there was a woman sleeping in the hallway. The walls are pretty thin so you can hear the other guest well, but there was not much noise while I was there. The check-in was very smooth.

Booked a room in the Wembar hotel via Expedia; it was clearly mentioned we could check in from 3 to 11pm. They sent us an email with a link to pay in full at 8pm. We arrived at 9pm and they was no one, front door locked and no possibility to contact anyone as the phone number displayed was wrong. We would have slept in the street if a pizza guy didn’t come to deliver at this address and found someone who was working in one of the rooms who gave us a key! Long story short, the room was disgusting: sauce on the walls, chips on the floor and very noisy. Absolute disaster!!!!

Room was clean, hotel smelled nice and clean upon entry. Check in and instructions to self entry was easy and quick to follow. Room smelled clean, beds were clean, bathroom clean. Beds were really comfy and we slept great. We were in the basement twin room, road was outside but wasn’t that loud and we slept great! Plenty of tea and coffee if we wanted it and appreciated the bottles of water and kit kats for us. Bathroom had skin lotion bottles but only thing we would change is suggest put in small shower gel and shampoo bottles instead. Bathroom and shower was all clean, and all worked great! Location was great because we could tube out of earl’s court easy to our destinations. Plenty of shops and food around the area also. We would stay here again!

Good place, great hotel, clean

The room wasn’t very clean but check-in and out was easy and convenient

Noisy pour double glaze on main busy road

Terrible right from the off. I booked this hotel because it said it had a baggage hold and a 24 hour reception except when I called as I got off the train to see if I could drop my bag off, I was told nobody would be there until 3pm and no one to let me in to leave my bag. Instead I had to pay an extortionate rate to leave my bag at kings cross. After my day I got to the hotel to find that the lights weren't working I'm my room and I had no window so had to sit there in the dark. The rest of the hotel was working fine. I had to wait for an hour for someone to come and get the lights on or I would have been coming in too late to no lights in a basement room (also don't believe this was mentioned in the ad), this was an hour of my only night in London when I was there to meet friends. Finally there was as very loud creaky floorboards above my room and of course it was the main door to the building located above my room so of course I was woken up every half hour when people were coming in from their nights out and then it got even worse in the morning as people were leaving. I've had some really bad hotel experiences but this was potentially the worse.

We had a terrible experience here. The neighborhood felt a little unsafe. The room was a decent size but we were afraid they had bed bugs because of some marks we saw in the mattress. The walls were super fin and our room was turned to the stairs where we felt completely without privacy. Besides that, the two nights we were there, the neighbors were awake all night, knocking, playing TV and singing. The first night I called the number for assistance and nobody answered, I also emailed and they responded next day saying I should talk to front desk to be moved but there was nobody there during the day the few times I came back to the hotel. The last night, a fire alarm went off at midnight and we had no idea what it was until I came out to ask people what was happening. I do not recommend anyone to book here.

My stay at this hotel was good. The staff were helpful with all enquiries however, the shower was broken when I was staying and apparently it was for the whole hotel so I’d say that was the only thing that upset me other than that it’s a good hotel with a nice room.