Superb accommodations with outstanding staff. Everyone in the Library Bar was great, especially Michael.

Superb accommodations with outstanding staff. Everyone in the Library Bar was great, especially Michael.

My stay at the Lanesborough was wonderful. The concierge staff was very helpful and friendly. They went above and beyond my expectations. The same goes for the butler service which thoughtfully anticipated my needs. The hotel itself was beautiful and immaculate. Check in and check out was a pleasure. Overall, I felt right at home.

My stay at the Lanesborough was wonderful. The concierge staff was very helpful and friendly. They went above and beyond my expectations. The same goes for the butler service which thoughtfully anticipated my needs. The hotel itself was beautiful and immaculate. Check in and check out was a pleasure. Overall, I felt right at home.

Absolutely beautiful hotel and amazing staff.

Absolutely beautiful hotel and amazing staff.

The Lanesborough is an exceptional hotel and having stayed at many 5 star hotels, including The Dorchester and The Ritz, this hotel tops them all. The hotel is immaculate and the staff welcome you as one of their family. Cannot wait to be back there next month.

The staff at at the Lanesborough is the best ever.

The staff at at the Lanesborough is the best ever.

We stayed for the Xmas period and had all our celebration meals in The Lanesborough Grill. Everything and everyone was fantastic, it has to be the best hotel in London. It certainly is a step up from The Dorchester, Ritz and Savoy. It was so good we are already booking stays for 2023, including Xmas again.

Exceptional

Exceptional

Best location, friendly staff, and great service.

Best location, friendly staff, and great service.

This was our first stay at The Lanesborough although we have eaten here on several occasions. We can only say that this hotel makes The Ritz look 3 Stars. The rooms, staff and service were incredible and we cannot wait to be back for Xmas. We might even fit in an additional visit as it was so good.

This was our first stay at The Lanesborough although we have eaten here on several occasions. We can only say that this hotel makes The Ritz look 3 Stars. The rooms, staff and service were incredible and we cannot wait to be back for Xmas. We might even fit in an additional visit as it was so good.

Wow!!!! Not only is this place the most elegant and beautiful of all of London! The people here are what makes this stand above other 5 star hotels around. Everyone knows your name and greets you around each corner. They are so kind and you can tell they are genuinely glad you are staying at the establishment!!!

Wow!!!! Not only is this place the most elegant and beautiful of all of London! The people here are what makes this stand above other 5 star hotels around. Everyone knows your name and greets you around each corner. They are so kind and you can tell they are genuinely glad you are staying at the establishment!!!

This is a great hotel for friendliness and service. We went as a couple and the initial check in and welcome was superb. Glen at check in was so user friendly and prepared to give you all the time you needed. Same for others at the door and on reception. Butler service is either your thing or not but it adds a certain something. However we did not use it that much. Great Spa and we were upgraded to a room with a view which was thoughtful. Nice Library bar for a drink in the evenings and good cocktails. Superbly maintained and plush/clean. You can't go wrong with this place but in this budget it is competing with some great hotels and whilst the service is tough to beat the room offering at others is better (space etc). It depends on what you want... Would I come again? yes definitely BUT it doesn't stop me wanting to look at other options as from certain perspectives they have the upper hand - price becomes key given the pros and cons

This is a great hotel for friendliness and service. We went as a couple and the initial check in and welcome was superb. Glen at check in was so user friendly and prepared to give you all the time you needed. Same for others at the door and on reception. Butler service is either your thing or not but it adds a certain something. However we did not use it that much. Great Spa and we were upgraded to a room with a view which was thoughtful. Nice Library bar for a drink in the evenings and good cocktails. Superbly maintained and plush/clean. You can't go wrong with this place but in this budget it is competing with some great hotels and whilst the service is tough to beat the room offering at others is better (space etc). It depends on what you want... Would I come again? yes definitely BUT it doesn't stop me wanting to look at other options as from certain perspectives they have the upper hand - price becomes key given the pros and cons

Amazing

Amazing

Great

Great

cancelled with less than 24 hours to check in despite having paid upfront almost 2 months earlier moved to another hotel another party wished to extend their stay They found us a room in another hotel but no choice and no compensation offered Very poor

cancelled with less than 24 hours to check in despite having paid upfront almost 2 months earlier moved to another hotel another party wished to extend their stay They found us a room in another hotel but no choice and no compensation offered Very poor

Faultless - nothing more to say

Faultless - nothing more to say