We arrived and were booked in, a large notice on the reception counter announcing there was no hot water in the entire hotel. Then we had to return to reception because our key card did not work. Then the toilet seat was no longer attached to the toilet, and the plug in the basin could not open and close. The twin room for 2 was only equipped with towels, cups, glasses for one. So we had to request extras. After reading them the riot act, we were moved to a new room. Same thing. Only equipped for a single person. By the time we got all the mess sorted out, we just went to bed. This hotel is advertised by Ethiopean as being "Ultra Luxurious". I think not.

We arrived and were booked in, a large notice on the reception counter announcing there was no hot water in the entire hotel. Then we had to return to reception because our key card did not work. Then the toilet seat was no longer attached to the toilet, and the plug in the basin could not open and close. The twin room for 2 was only equipped with towels, cups, glasses for one. So we had to request extras. After reading them the riot act, we were moved to a new room. Same thing. Only equipped for a single person. By the time we got all the mess sorted out, we just went to bed. This hotel is advertised by Ethiopean as being "Ultra Luxurious". I think not.

Friendly, helpful staff. Unfortunately the AC was not working so it was a very hot, uncomfortable night, made worse by the fact there was no hot water in the shower or sink.

Friendly, helpful staff. Unfortunately the AC was not working so it was a very hot, uncomfortable night, made worse by the fact there was no hot water in the shower or sink.

Although the hotel is wonderfully situated at the departure gates, this is one of only a few plus points. This was my third stay here. There is never the correct amount of linen in the room. Every time i have to contact housekeeping to please bring an extra towel, extra glass, extra this, extra that. Double rooms are meant for double occupancy, surely? The air conditioning in the rooms is a perpetual nightmare. Even after getting someone in to attend to the settings, it never works. The possibilities of this hotel are enormous, they must just be realised.

Although the hotel is wonderfully situated at the departure gates, this is one of only a few plus points. This was my third stay here. There is never the correct amount of linen in the room. Every time i have to contact housekeeping to please bring an extra towel, extra glass, extra this, extra that. Double rooms are meant for double occupancy, surely? The air conditioning in the rooms is a perpetual nightmare. Even after getting someone in to attend to the settings, it never works. The possibilities of this hotel are enormous, they must just be realised.

As a frequent traveller am so happy this hotel exists because I dont have to leave the airport when in transit. However, I had the following issues: 1. We booked a double room and got to the room to find only a setup for one person. 1 towel, 1 water etc. I informed the front desk and never got the towels, I went back and forth only to be met with a rude staff. This individual should not be allowed to deal with guests. You can imagine how irritating this is when one is tired during travel. 2. There is no room information 3. For the price one would expect at least 2 bottles of water per person....we only got 1 bottles for 2 people 4. The staff need more training The hotel is nice but the management must do more to ensure customer service is a priority.

As a frequent traveller am so happy this hotel exists because I dont have to leave the airport when in transit. However, I had the following issues: 1. We booked a double room and got to the room to find only a setup for one person. 1 towel, 1 water etc. I informed the front desk and never got the towels, I went back and forth only to be met with a rude staff. This individual should not be allowed to deal with guests. You can imagine how irritating this is when one is tired during travel. 2. There is no room information 3. For the price one would expect at least 2 bottles of water per person....we only got 1 bottles for 2 people 4. The staff need more training The hotel is nice but the management must do more to ensure customer service is a priority.

A perfect hotel to stay between your flights. However if you plan on sleeping, ask to get a room that NOT face the gates in the terminal. Otherwise you will clearly hear all the PA calls for the departing flights. And if you want a wake-up-call, don’t trust the reception to wake you up, the totally forgot my wake-up-call. So set your own alarm. Otherwise the rooms are really nice and modern.

A perfect hotel to stay between your flights. However if you plan on sleeping, ask to get a room that NOT face the gates in the terminal. Otherwise you will clearly hear all the PA calls for the departing flights. And if you want a wake-up-call, don’t trust the reception to wake you up, the totally forgot my wake-up-call. So set your own alarm. Otherwise the rooms are really nice and modern.

if you get the wrong room - facing departure hall - you will have to listen to announcements until 12pm and from 5am again. no chance to get a good night sleep

if you get the wrong room - facing departure hall - you will have to listen to announcements until 12pm and from 5am again. no chance to get a good night sleep

waiting

waiting

Very helpful and friendly check-in.

Very helpful and friendly check-in.

It was convenient if you are transiting and can get a good rest.

It was convenient if you are transiting and can get a good rest.

No longer providenthe same amenities that they used to like slippers. Concerned about cleanliness ofbthe thick carpets

No longer providenthe same amenities that they used to like slippers. Concerned about cleanliness ofbthe thick carpets

It was good, the staff were very professional and privided explanations regarding mynstay and their services/obligations to me. The airport prickup was timely too.

It was good, the staff were very professional and privided explanations regarding mynstay and their services/obligations to me. The airport prickup was timely too.

It was simply amazing

It was simply amazing

Best choice by far to spend a restful night between flights. You don’t need to leave the airport, deal with visas or security

Best choice by far to spend a restful night between flights. You don’t need to leave the airport, deal with visas or security

Very convenient if you are in transit and have a long layover. Rooms are ok but the carpet needs updating.

Very convenient if you are in transit and have a long layover. Rooms are ok but the carpet needs updating.

It was a beautiful experience. We just had a difficult time at the beginning with the payment problems. I had prepaid but the hotel said I had not paid. Eventually it was resolved and I was really tired.

It was a beautiful experience. We just had a difficult time at the beginning with the payment problems. I had prepaid but the hotel said I had not paid. Eventually it was resolved and I was really tired.

RECEPTIONISTS THERE ARE TOO HARD AND VERY IRRESPECTFULL. THEY MADE MY STAY THE MOST HORRIBLE IN MY LIFETIME

RECEPTIONISTS THERE ARE TOO HARD AND VERY IRRESPECTFULL. THEY MADE MY STAY THE MOST HORRIBLE IN MY LIFETIME