They refunded my money.

I booked here through Booking.com. I paid extra for a king room with added breakfast, 3 room area, bathtub, balcony, refrigerator, kitchen, and minibar. I get checked in and none of these amenities were in this room. It smelled bad also. I immediately checked out and was refunded my money. The front desk lady told.me they've tried a few times with Booking.com to change their amenities and they haven't. She couldn't offer me a room like that, but when I talked to the other desk man he said they did, but I guess they really didn't want to accommodate me. I had booked this room for Valentines weekend/anniversary and was truly disappointed with this room. Needless to say I went down the road to the Hilton and got a nicer room with breakfast included for cheaper.

El personal

Para ser un hotel 5 estrellas, es muy limitado, las habitaciones impares tienen mucho ruido, tuvimos que pedir cambio, el restaurante muy limitado, para que te atiendan en el bar debes hacerte en la barra, dos veces nos sentamos en las mesas y nunca fuimos atendidos, debería tener mucho mejor servicio.

The lobby

Cleaning services weren’t up to par

love the location.it was walking distance from the venue we were attending a concert at.it was also walking distance from restaurants.

the only thing I found I didn't like were the pillows.they were extremely soft and uncomfortable.

I had a great experience at the hotel. The room was spacious with a beautiful view. The hotel staff were kind and attentive starting from the reception with the valet parking team and the crew in charge of cleaning my room. The hotel's location was ideal as it was within walking distance of the investment fund, where I had meetings while in Houston.

The missing part is a better option for food, from breakfast to dinner. A high-end hotel that lacks basic amenities such as a minibar or vending machine cannot be considered deluxe. The restaurant is decent but has room for improvement. However, the coffee shop and bar are exceptional, even though they are only open in the morning. The staff is courteous and professional. Overall, the restaurant has its positives, but there is room for improvement.

The room was large and very comfortable and the location was perfect for being downtown.

The room doors were extremely loud on my floor and were hard to close so we could hear multiple doors closing all night long.

Booked including breakfast and had confirmation stating breakfast was included. Front desk said breakfast was not even when i showed them proof on the confirmation on my booking - see picture booking confirmation attached. Front desk 2 guys where the worst ever reception staff i have ever dealt with. No consideration for customers and when i asked to speak to management was told he would call me. Manager never did call back and i ended up paying $91 for breakfast. Lots of other better hotels available for the $309 + $91 breakfast. I travel frequently will never stay at a Hilton again! HILTON HONOURS - 🤣🤣

Front desk checking staff, the worst I have ever come across. Put me off ever staying at a Hilton hotel again!

Rooms were comfortable and quiet. I liked the reception staff, who were very helpful and able to advise on restaurants etc.

We found a previous guest's T-shirt in our room on the floor. This was our 1st time staying in Houston as a family - albeit for just 2 nights. The location was not ideal for us, and we found ourselves needing to take cabs to to reach a restaurant that would be open (on the Sunday).

Comfortable beds

Room was not completely clean upon arrival. There was trash left from previous guests.

Iike that they gave $20 for a free drink. The location was everything. It was right beside the festival.

They didn't have the bikes like I wanted. There was always one available but not enough for my girl and I to ride together. There was no iron or ironing board in the room. Other than that it was nice. It was just missing a few amenities in the room.

Great room - comfortable beds. Enjoyed the beautiful bar as well.

It’s was okay . For you to pay so much you have so little. No microwave or big enough refrigerator in the room but had a stupid peloton bike.. need more seating in the room and towels

It’s okay .. the room had spit ballots in the ceiling over our bed .. disgusting and the hallway smell like Smoking the whole time

Everything was In walking distance

Location

This has been the worst hotel I’ve every stayed at, I paid over $1,300 for the weekend and it’s NOT worth it. Starting off with the receptionist team. They are not respectful when you try to make a complaint they speak over you. My AC in my room was not working, I had to tell them twice through our Hilton app. AC was never fixed. Once I went downstairs to let them know for the 3rd time at 2:30AM that the issue hasn’t been fixed the receptionist who was helping me out was trying to be smart about her response why the engineer never went up to our room to get the AC fixed. Shower heads not cleaned very nasty & disgusting. Bugs in the shower. Valet team is disrespectful driving our vehicle very wrong. Valet driver Louis or Luis tried to get aggressive & disrespectful with my husband once my husband kindly asked him if he could not drive his truck like a crazy maniac.

Room and view was nice

Air didn’t cool, had to call for a microwave, no pool, bathroom shower smaller than what I expected. Hilton properties not as impressive as Marriott’s properties, second time I’ve stayed at a Hilton property and wish I had gone with Marriott.

amazing property

I love the rooms and overall the environment, the staff are super friendly.

Not having a free parking sucked a little bit. No complimentary breakfast for such a nice hotel is a no no.

cute boutique setting. The valet were very friendly.

Martha, and the entire concierge service except for one lady, was extremely rude. No hospitality at all. not service-oriented. We were not given accommodations for the absence of chromecast service or waters in our rooms. Furthermore, we requested a room cleaning around 11am and returned around 3:30pm to discover our room was still unkempt. The staff rudely responded to the lack of service and didn’t require reasonable solutions. We did not have any toweled after our gym session. The concierge (male) over the phone was verbally accosting us and made us feel unwelcomed.

staff is wonderful!!

arrived late , nothing to eat or drink available!