I must express my deep disappointment with our recent stay at The Residence Inn in Farmington Hills. Our experience was plagued by several issues that significantly impacted our comfort and satisfaction. From the outset, the check-in process, while adequate, was marred by an inattentive clerk, setting a poor tone for our stay. Our assigned room's distant location from the elevator added unnecessary inconvenience to our experience. Most concerning was the room's cleanliness, or lack thereof. We were alarmed to find an abundance of hair in every room and food residue on the bedroom wall, indicating a severe lapse in housekeeping standards. Such oversights are unacceptable in any accommodation, let alone one of your reputed standing. While the suite was spacious, the bed was exceptionally uncomfortable. The excessively firm mattress and flat pillows led to persistent backaches and neck pain each morning, significantly diminishing the quality of our stay. These issues, particularly the cleanliness concerns and physical discomfort, have unfortunately overshadowed any positive aspects of our visit. As a result, we find ourselves unable to recommend your establishment to others, nor will we consider returning for future stays. We sincerely hope this feedback will be taken seriously and used to improve the experience for future guests. A hotel of your caliber should strive for much higher standards in cleanliness, comfort, and overall guest experience.

Stay would have been great except for the surprise that rooms are only cleaned every other day. Completely unacceptable. And, not clear when making a reservation.

Many Blessings Queens And Kings.! Thank you for a blessed stay. Queen with the auburn short haircut with glasses at the front desk from checking in to extending she was so very helpful and caring. Thank you all. Ill be back.

Beautiful room with good quality bed and furniture.

All the staff were so kind and welcoming everyday I was there.

Could not enjoy the pool. Packed with kids & teens. Disappointing.

Quiet, even though next to a freeway

Our room was clean & comfy, but we requested servicing for our room which we didn't get until Tuesday (after asking again on Monday. We checked in on Friday, finally got service Tuesday.) We ran out of towels & toilet paper. The hallways had the same little bits of trash, paper, & even a dime from when we checked in Friday until Tuesday when it was finally cleaned. We love staying at Marriott properties, but this one fell a little short in the housekeeping department. Aside from that, the employees were wonderful! Our room was great, breakfast was good.