Good location and friendly staff. I was disappointed because there was no in room safe as advertised in the description when I booked the hotel. We arrived two days earlier for the cruise and planned to explore San Juan one day before embarking the ship. Although the staff tried to get one for us in the second day afternoon, we already left the hotel early in the morning to explore the city.

This was the worst experience I ever had at a "hotel" if they can even call it that. I just arrived at the hotel and I am totally unsatisfied. They didn’t have any wash rags in the room to shower with and when I went to get some he gave me micro fiber cleaning rags that were bleached with dirt stains all over. The tub is disgustingly dirty with hair all over it. The gentleman at the front, told me he doesn’t have time to figure out the rag situation because he has a report that is due by 7am. How rude and such horrid customer service. However I called prior to me arriving or even boarding my flight informing them of my arrival so they should’ve had the room ready and prepared. The floors are disgustingly dirty as well. When we pulled back the lonely throw used for a blanket, there was hair strands and dirt stains in the middle of the bed. When I picked up the pillow, it was something crusted brown and hard. I immediately went back to the front desk to wait on the manager to arrive. I wanted to cry, my partner and I both have dark colored Locs, we did not even get in the bed since we’ve been here. These hair strands are straight light colored hair, the same strands that are in the shower. I am so disgusted. This is just a horrible way to start a birthday. There is hair strands all over this room and floor.

This was the worst experience I ever had at a "hotel" if they can even call it that. I just arrived at the hotel and I am totally unsatisfied. They didn’t have any wash rags in the room to shower with and when I went to get some he gave me micro fiber cleaning rags that were bleached with dirt stains all over. The tub is disgustingly dirty with hair all over it. The gentleman at the front, told me he doesn’t have time to figure out the rag situation because he has a report that is due by 7am. How rude and such horrid customer service. However I called prior to me arriving or even boarding my flight informing them of my arrival so they should’ve had the room ready and prepared. The floors are disgustingly dirty as well. When we pulled back the lonely throw used for a blanket, there was hair strands and dirt stains in the middle of the bed. When I picked up the pillow, it was something crusted brown and hard. I immediately went back to the front desk to wait on the manager to arrive. I wanted to cry, my partner and I both have dark colored Locs, we did not even get in the bed since we’ve been here. These hair strands are straight light colored hair, the same strands that are in the shower. I am so disgusted. This is just a horrible way to start a birthday. There is hair strands all over this room and floor.

The hotel is nice to stay. The shower was a little dirty but wasn’t bad. It took some time getting use to the shower controls (it’s delayed). The location is great and staff is nice but they’re strict with their checkin. It’s nice to stay for a weekend getaway. Probably go again.

The hotel is nice to stay. The shower was a little dirty but wasn’t bad. It took some time getting use to the shower controls (it’s delayed). The location is great and staff is nice but they’re strict with their checkin. It’s nice to stay for a weekend getaway. Probably go again.

My family stays here all the time and they love it

Need work on August door lock system, hit or miss on working. Need to carry key incase August not working due to poor internet availability in multiple locations throughout motel. Could not get tv to work in one room, and intermittently in another due ro poor internet. Front desk not very attentive to issues

I like the property but I wish coffee was available much earlier as well as later in the day as well.