Maryam and ulyses stood out the most. They were niceeee and pleasant always going above and beyond to make sure we were comfortable. I appreciate them during our stay. Breakfast had just ended when we got there and she went into the kitchen and found my son something to eat . I assume she realize we had just got off a super early flight . I appreciate that gesture it meant alot to him as well.

Hannah the Front Desk Attendant is the reason we come back since our 40th Anniversary December 18, 2022 She's just an asset and Jewel.

Everything was great

location was close to the AT&T stadium

Our flight got delayed & we didn’t check in till close to 4am. Fred helped us get our reservation we booked when we first got there. he was working at the front desk at the time, he told us to go ahead & ask the manager to see if she could extend our stay for 1 extra night due to the inconvenience of our delayed flight for the first night. We Tried talking to front desk the next morning & was trying to explain our situation to the lady who is a supervisor at the front desk (Hana) & all I got was rude service & a comment from Hana saying in her own words, “Yes I’m that rude person.” After asking why she was being so rude & not helpful. Hana told us they couldn’t do anything because we went through a third-party. Hana said we would have to call third party in order for them to do anything on their end. We called that third-party ,Third party said sure let’s see what we could do to help you for the inconvenience.. They called & the front desk answered & said Hana said “no we cannot help, no refund, no added extra night, nothing. Hana continued to give us a hard time & not be helpful with our situation or stay.” I had a horrible experience from beginning of my stay there all the way to the end. I’ll never be returning due to Hana & her rudeness & not wanting to help us at all.

It's close to the airport

Staff was horrible / bathroom toliet was leaking

Everything

No complaints

It was a very nice hoteI. I shall return.

I liked everything about the hotel

location & Staff

The elevator was out of order most of my stay

The breakfast was delicious. My stay was extremely great. Bed was comfortable and it was so clean and quiet. It meet my expectations like I was at home for real. My over all experience with booking for the first time was fantastic.

N/A

close to airport and great breakfast

everything was fresh and clean.

no conditioner in shower, but that was really nothing. everything was great.

Friendly staff, location, perfect for staying close to DFW

Fridge in the room is noisy

No soap in the shower. Bath tub mat was tossed on kitchen counter. AND the worst is that I left my wedding band of 32 years, called to recover because I knew exactly where I left it, only to discover that it had been stolen by housekeeping. That is despicable and such a sad commentary on human nature in general.

Nice room and clean

I was unlucky to get the room close to reception and had the light and sound from reception leaking into my room all night and with a loud receptionist talking all night it disturbed my sleep greatly

Staff was super friendly . They have a shuttle to airport and also let you use it for free to pick up food from close by restaurants

This place was in a amazing location. There was alot of room in the rooms.

Good thing it was cool outside. Our ac wasn’t not working properly.

Clean

Nothing