Location was out of City but peaceful and beautiful.

Given other apartment than booked. I had booked for apartment with extra sofa cum bed.. but it was not given. Bed sheets were dirty used once.. Rooms were dirty No soap or shampoos No dish washing detergent. No glass to even drink water. Host didn't even make an effort to meet us even after repeated calling him.. I had informed about my infant and needed clean vessels to cook for my infant..there was no dish washing detergent.... No one to collect garbage for 4 nights we stayed there

Nothing

1. There was no hot water during our stay. Water pressure was very weak that we could not take a shower. 2. Water sink in bathroom was stucked and damaged. Super dirty bathroom with nothing inside: No towels, no toiletries, no hair dryer,... 3. Very bad smell inside apartment. Bed sheets were not changed and a lot of hair on the bed. 4. They gave us an invalid residence access card and it took a lot of times for us to ask for support from security. When we asked about all issues caused, manager seemed that he didn't care about them and left all our comments with nonchalant answers.

Didn’t inform customer about room availability

The unit has a great location. A huge mall and many restaurants within steps.

The location is fine. And the room is big.

The rooms seem really dirty without any cleaning before my stay. The fridge smells really bad. Spider webs and dust are everywhere on the floor and the desks. There are also many hairs on the beds.

Good location. Walking distance to vincom. Amenities just around the corner.

Parking space for car. Also parking rate for one night cost around 200k to 300k

The apartment is spacious for 2 people, location is good with restaurants and shops. Also convenient for those going for Vinmec or Vinschool visits.

The Apartment on 24th floor was not clean and not ready to welcome guests. Bed sheet was not changed and dirty with hair on it. When we removed the bedsheet, the mattress was also dirty. It was late in the evening so we had to flip the mattress and changed the mattress in the laundry area. We knew for sure the blanket cover was not changed either and we couldn't find new blanket cover in the flat so we slept with our sweater on without blanket. We have frequent visit to Hanoi and stayed in a couple of hotels/APTS and this is the worst accomodation ever. We contacted the owner and he didn't reply for any possible solution. Apart from hygiene issue, WiFi is very slow in the evening.

The location to my work area was near. Nearby had many cafes and eat outs. Provided water dispenser with new can of drinking water. Had hair dryer, iron & board, Tv but had to pay for the channels. Overall decently furnished apartment.

The bed was super hard, basically felt like sleeping on the floor. There was a stench of damp odour but went off after airing the unit on my first day. Had difficulty communicating with the owner due to language barrier which made finding the unit to check in was hard. The owner takes time to reply text messages.