No front staff at all checked in by an 11yr old boy not showen to room no water tea or coffee not what it was advertised as at all

Run down hotel in central old quarter. Not have enough room. Fair deal for the price and location.

We arrived at the hotel early and the staff were happy to store our luggage until check-in. Unfortunately, our room hadn't been cleaned when this time arrived. The manager said she thought we might be more comfortable in another hotel, a few minutes away as it had a window, whereas the room in the current location did not. We thought that was a kind offer, agreed and hee husband kindly dropped our rucksacks off as well, to save us carrying them. The new room had a sliding door that looked out over the street below, air-conditioning, kettle and toiletries but it was dirty. Soap scum build-up on rapearé in the bathroom, cracked bath, shower that barely worked and produced a dribble of water. The sheets, duvet and cover were stained and we found a condom under the duvet, blood and urine stains on the mattress protector and hair from both ends of a person on the sheets. Not in a position to get another hotel, we cleaned up as best we could and used our sleeping bag liners instead of the linen provided. The bolt on the door didn't work either, which didn't make us feel comfortable. The managers were very friendly but this hotel needs work. Location in The Old Quarter is excellent.

Overall it was good. The staff were very helpful

Convenient location and and affordable.

Booked a 43m2 room got a 17m2 room, this place is dilapidated and run down, nothing like the photos on expedia, Always see the room before you pay, which i didn’t 😱

ハノイ観光にとても良い立地で、ローカルな美味しいお店が近く沢山あり、食べ歩いて探してみるのも楽しいと思います。私は一日中徒歩で市内観光をしました。ハノイ市内はGrabタクシーもすぐに来てくれて便利です。 ホテルのスタッフも親切で前日のツアー予約や深夜の空港への送迎も快く手配してくれました。設備の使用方法なども慣れていなくて困ったのですが親切に教えてくれて、安全に楽しい旅を終えることができました。 It's in a great location for sightseeing in Hanoi, and there are many delicious local restaurants nearby, so I think it's fun to walk around and explore them. I spent the whole day touring the city on foot. Grab taxis are very convenient in Hanoi as they come quickly. The hotel staff was also kind and willing to make tour reservations the day before and arrange transportation to the airport late at night. I had some trouble because I wasn't familiar with how to use the equipment, but they kindly taught me how to use the equipment, and I was able to complete my trip safely and happily.

2023 October: Major roadwork on the street. Ok for walking. Totally impossible for motorbikes, taxis or cars. Maybe the roadwork will be finished by end of 2023?

The staff/owner of the hotel can speak English so there is nothing to worry about. My stay in the hotel is good. Its location is accessible to everything. I see no problem during my stay at all.

Very helpful staff .

All was great

Very old, nowhere near photos. No window. Okeyish clean at best. The reception and stairs are a bit terrifying.

Staff really nice and helpful, hotel fantastic for the cost!!!!!

The bathroom door lock was broken. We were only given the cover of the blanket with no blanket inside it.

From the beginning everything was wrong! Andress was incorrect so I had to rumble around asking everyone and everywhere, then nothing like the pictures at all! A big scam! Everything in the bathroom was so rusty, bed is super uncomfortable, first night I locked the door and next morning was unlocked I don't know why or how! And cherrie of the pie: this morning went to the toilet opened the door and then: 7 cocoraches! Had to called the lady, but this is so disgusting, I wouldn't come back in my entire life! I feel just robbed, price Vs quality, only good thing: location.

Staffs are very kind. I stayed there for two weeks and spent a great time.

Bathroom was not clean and water problem. Very very slow water.

Cold and no Windows. The people there are nice but the room is not what we expect. It was cold and small there were lot of noise from rooms appliances at night. The good thing is location which is near to downtown.

Cold and no Windows. The people there are nice but the room is not what we expect. It was cold and small there were lot of noise from room's appliances at night. The good thing is location which is near to downtown.

Right in the heart of the old city. Not quite charming enough.

Right in the heart of the old city.Not quite charming enough.

OK I arrived early (5am) and would have paid for an extra for early check in, but instead they prefered to ignore me for an hour. The bed was fine, the room was kind of clean and the location is great.

OK I arrived early (5am) and would have paid for an extra for early check in, but instead they prefered to ignore me for an hour. The bed was fine, the room was kind of clean and the location is great.

Loved my stay here. Close to everything, quiet room, GREAT A.C. and friendly, helpful staff.

Reseption boy says that he don't look after our motorbike and we can leave at middle of the night. So we did. Nothing good about this place.

the room is little moldy

Location is good, very convenient. Can’t complain much on the room for the price but surely plenty of room for improvement.

Easy and comfortable. Friendly staff always very helpful

It was in a good area in Hanoi and it was easy to find it and to get aound. The staff was really nice, and got a room ready for us before check in since we arrived so early in the morning but it was a bit run down. We had a room without windows and that was good cause there was no noise, but it smelled really bad.

It was okay. For that money not bad and can’t complain.

There are several nice eateries, spa shops and souvenir shops near the hotel. Staff there are helpful and friendly.

Value for money, excellent. Excellent location. Very friendly staff