I am a returning customer and yesterday the key fob did not work and it was repaired temporarily and it is very random that one key works and the other did not work . Also today the hot water shower had filter blockage and I had to take bath with cold water . I like the hotel location and spacious rooms but the condition of certain things have created inconvenience . I have stayed here earlier and on planning to stay few days . I need a compensation for the inconvenience items ot wave off one day rent or hotels.com should provide a voucher with at least one stay room rent including taxes

The rooms have an unused unaired smell. Carpet has large stains. Tv remote doesn’t work. Breakfast is bad, not enough choices, bakery items like donuts are very hard, no salt/pepper on the table when serving omelette and host don’t know how to properly seat out guests. The napkins given have a shiny finish, which means they are more decorative than useful.

The rooms have an unused unaired smell. Carpet has large stains. Tv remote doesn’t work. Breakfast is bad, not enough choices, bakery items like donuts are very hard, no salt/pepper on the table when serving omelette and host don’t know how to properly seat out guests. The napkins given have a shiny finish, which means they are more decorative than useful.

Fantastic service with a team that upholds the highest standards. Great breakfast buffets, spacious rooms and a decent gym. Truly enjoyed the stay at Aloft!

Fantastic service with a team that upholds the highest standards. Great breakfast buffets, spacious rooms and a decent gym. Truly enjoyed the stay at Aloft!

The property is well maintained. Breakfast buffet was good. The room was exactly how it is shown in the pictures. Initially there were a couple of issues - door wasn't locking from outside, bathroom door not working. Maintenance staff fixed it pretty quick. Overall it was a nice stay.

The property is well maintained. Breakfast buffet was good. The room was exactly how it is shown in the pictures. Initially there were a couple of issues - door wasn't locking from outside, bathroom door not working. Maintenance staff fixed it pretty quick. Overall it was a nice stay.

Old fashioned facility. Though hotel is clean, it certainly needs renovation. Staff is helpful and polite. Dinner food is average. Breakfast was good. Felt Little gloomy at hotel.

Old fashioned facility. Though hotel is clean, it certainly needs renovation. Staff is helpful and polite. Dinner food is average. Breakfast was good. Felt Little gloomy at hotel.

Sheets are not clean and saw hairs and stains etc. They charged extra person fee, but there are no extra blanket, towel, pillow etc.

Sheets are not clean and saw hairs and stains etc. They charged extra person fee, but there are no extra blanket, towel, pillow etc.

Looked dirty within the property and in rooms especially shower areas. Bed sheets felt like sandpaper, couldnt check me in until 3:15 even though check jn was 12:30. Staff tried hard but it felt like putting lip stick on a pig.

Looked dirty within the property and in rooms especially shower areas. Bed sheets felt like sandpaper, couldnt check me in until 3:15 even though check jn was 12:30. Staff tried hard but it felt like putting lip stick on a pig.

Dark entrance, pool not operational, old hard towels, microscopic bathroom, washbasin outside the washroom

Dark entrance, pool not operational, old hard towels, microscopic bathroom, washbasin outside the washroom

GOOD PROPERTY AND WELL MAINTAINED. VERY POLITE STAFF AT THE RECEPTION.

GOOD PROPERTY AND WELL MAINTAINED. VERY POLITE STAFF AT THE RECEPTION.

Not on par with a 4 star hotel. The ambience was shady. The maintenance was dirty. Food was below par. No Hot water. No timely room service.

Not on par with a 4 star hotel. The ambience was shady. The maintenance was dirty. Food was below par. No Hot water. No timely room service.

Check in was very smooth. Team is very helpful. Ensuring Covid precautions by disinfecting baggage. Overall a good experience

Check in was very smooth. Team is very helpful. Ensuring Covid precautions by disinfecting baggage. Overall a good experience

Everything was good but not flexible with pool timings.

Everything was good but not flexible with pool timings.

Ser

Ser

Value for money and exceptional service.

Value for money and exceptional service.

Staff doesn’t know the business and money minded instead winning customer then earn. They like to earn faster way

Staff doesn’t know the business and money minded instead winning customer then earn. They like to earn faster way

Personalized customer service by the staff across all departments. I have been traveling for last 20 years, but i have only written reviews when you are overwhelmed with level and type of service provided. This property and staff really went way over the expectations of a frequent traveller. Great service and special thanks to Manager Mohan - he was amazingly kind and professional at the same time. Thanks!

Personalized customer service by the staff across all departments. I have been traveling for last 20 years, but i have only written reviews when you are overwhelmed with level and type of service provided. This property and staff really went way over the expectations of a frequent traveller. Great service and special thanks to Manager Mohan - he was amazingly kind and professional at the same time. Thanks!

This hotel is one of the better ones in the immediate surrounding areas. The staff and facilities are great although service can sometimes lack. I enjoyed staying here for more than a week. I did encounter a number of staff that went above and beyond and on the other hand I encounter a number of staff that did not take service seriously. I think that's very typical in this region of India. The location is convenient in the Whitefield area and walkable to ITPL and several malls, although the sidewalks and streets are not very pedestrian friendly. Getting to the nearby malls and office park can sometimes be challenging. The breakfast buffet is more than adequate and had a wide spread from western food to local Indian fares.